Virgin 20MB Extremely Slow in Evening

[diaz101]

Hi All,

Appreciate some help on this if possible.

Virgin 20MB location BN3, runs brilliantly during the day getting on for 20MB constantly, gets to the evening and weekends and its down to less than 2MB, sometime less that 500K,Its only just started happening as well.

details from the router.

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant Boot Code Version : 1.1.2c Software Version : 2.111.1002 Hardware Version : 1.9
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -6.9 dBmV
Downstream SNR :33.3db

Cable Modem Upstream

Upstream Lock :

Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 59.5 dBmV
Upstream Mini-Slot Size : 2

Just checked and got my UBR data.

cpc2-brig14-0-0-cust***.brig.cable.ntl.com.


All the above were taken during the day.I'll repost from the evening if that required.

The only thing that I could think off, is that my area is over subscribed, and as im at home during the day, its ok and I dont notice it.
I work in IT and ive checked all my TCP/IP etc. everything is fine, im not being capped as the speed is way below what it should be, even if capped and ive tried it without downloading during the day.Ive turned off all the firewall software etc, still no difference, and i'd be surprised if it was, as its ok in the morning.
I just wanted a second opinion as to what to do next before I ring up Virgin and complain.

Thanks for looking

[moaningmags]

Your upstream power level at 59.5dBmV is too high and needs a tech visit to fix.

[diaz101]

Ive just checked again and its now 61.

Whats the best way to get this progressed with the nice people at virgin :) what shall i tell them?

cheers

[Peter_]

Call Faults on 151 from a Virgin phone or 0845 454 1111 from any other phone.

[diaz101]

thanks.shall do it today

---------- Post added at 07:55 ---------- Previous post was at 07:03 ----------

Virgin are sending out a new modem, nice fella on phone,only took 5 minutes from start to finish, I was amazed :)

[moaningmags]

Sending a new modem probably won't fix the problem, if the new modem's power level sits as high as this one, you'll still need a tech.

[webcrawler2050]

Yep upstream is too high - you need a tech to adjust that level

[diaz101]

Thanks for the advice, do i wait until i get the new modem, check the level and then ask for a tech to come out and adjust the level?I take it this needs to be done at the exchange\street cabinet?

thanks for everyones help, much appreciated

[xocemp]

New modem will not fix power levels, you need to call and have a tech booked.