chrisjackson1985
08-10-2009, 19:03
Hey guys,
I am returning, all services are to be connected in 6 days, next wednesday.
however, its already started frustratingly bad.
we came off NTL/Virgin in 2005 and paid our final bill, which they then sent us a letter saying we now have 0.00 balance. (sadly, we dont keep such letters for years)
all clear, no phone calls or letters since then, our service was paid-up. ;)
since then, we have been a sky customer for our t.v, sky broadband and then currently into our 15 month with O2 broadband.
but, when ordering, they said we have an outstanding balance from 2008!
yes, you heard me correctly... 2008! #
i tried to explain to them that i havnt had their service since 2005, but they want me to write a letter to their concerns dept in swansea to get the matter sorted.
i kept explaining, over and over that how can i have a £56 bill from 2008 when your own computer screens tell you that ive not had the services since 2005.
their customer services guy even told me we had paid up in 2005 and he can actually see this on his screen, but then also mentions a flashing outstanding balance that was from 2008.
at that time, i would have been still on SKY tv and erm... starting o2 broadband i think or there-abouts.
through all this time, ive been a BT customer for my phone line, which they should know, as thats what you need for sky and o2 broadband.
its commen sense to me, that if their own computer screens say i was on the service in 2005 and paid my final bill to £0.00, how can i have a bill in 2008 for £56?
they say they 'understood' but would not scrap it to being their fault, unless i write in and complain, disgusting service if you ask me!
anyway, after a few hours, they managed to put my order through as i would put it in my name and not my fathers, but they are still adament the £56 outstanding balance stands, even if our service ended 2005 and their computer screens tell them this also! - heck, the guy told me this himself, his words.
so, .... not a good start im afraid guys. :erm:
due to myself working in the business authority for the NHS, i have a good understanding of how things work, and will send a 'nice' little letter to them, to have my fathers 'dept' cleared immediately as their mistake is liable for prosecution, due to the fact it is lowering my fathers credit rating/score.
what do you think guys, has anyone ever experienced such things with these people before?
im really fuming right now, and maybe i will calm down a bit in a few hours, but i know im in the right, and they shouldnt be allowed to rip people off like this.
anyway, im hoping for the best for this to get sorted, and im hoping there will be nothing wrong with my service when it arrives in 6 days.
XL tv with movies and sports
2x HD boxes
XL unlimited landline
50mb Broadband.
hope the future is more positive. :)
I am returning, all services are to be connected in 6 days, next wednesday.
however, its already started frustratingly bad.
we came off NTL/Virgin in 2005 and paid our final bill, which they then sent us a letter saying we now have 0.00 balance. (sadly, we dont keep such letters for years)
all clear, no phone calls or letters since then, our service was paid-up. ;)
since then, we have been a sky customer for our t.v, sky broadband and then currently into our 15 month with O2 broadband.
but, when ordering, they said we have an outstanding balance from 2008!
yes, you heard me correctly... 2008! #
i tried to explain to them that i havnt had their service since 2005, but they want me to write a letter to their concerns dept in swansea to get the matter sorted.
i kept explaining, over and over that how can i have a £56 bill from 2008 when your own computer screens tell you that ive not had the services since 2005.
their customer services guy even told me we had paid up in 2005 and he can actually see this on his screen, but then also mentions a flashing outstanding balance that was from 2008.
at that time, i would have been still on SKY tv and erm... starting o2 broadband i think or there-abouts.
through all this time, ive been a BT customer for my phone line, which they should know, as thats what you need for sky and o2 broadband.
its commen sense to me, that if their own computer screens say i was on the service in 2005 and paid my final bill to £0.00, how can i have a bill in 2008 for £56?
they say they 'understood' but would not scrap it to being their fault, unless i write in and complain, disgusting service if you ask me!
anyway, after a few hours, they managed to put my order through as i would put it in my name and not my fathers, but they are still adament the £56 outstanding balance stands, even if our service ended 2005 and their computer screens tell them this also! - heck, the guy told me this himself, his words.
so, .... not a good start im afraid guys. :erm:
due to myself working in the business authority for the NHS, i have a good understanding of how things work, and will send a 'nice' little letter to them, to have my fathers 'dept' cleared immediately as their mistake is liable for prosecution, due to the fact it is lowering my fathers credit rating/score.
what do you think guys, has anyone ever experienced such things with these people before?
im really fuming right now, and maybe i will calm down a bit in a few hours, but i know im in the right, and they shouldnt be allowed to rip people off like this.
anyway, im hoping for the best for this to get sorted, and im hoping there will be nothing wrong with my service when it arrives in 6 days.
XL tv with movies and sports
2x HD boxes
XL unlimited landline
50mb Broadband.
hope the future is more positive. :)