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View Full Version : Wonder what my install date really is?


pjo123
28-09-2009, 23:37
Hi all,

Signed up over the internet and received an email stating I would be contacted within 48 hrs to confirm installation date and pay for v+ box.

After waiting 4days and not hearing anything, I phoned them, they apologised, took my payment over the phone, talked to install dept, then phoned me back with the install date of 3rd October.

I'm taking my BT number to Virgin.

I have received a letter from BT saying they're sorry I'm leaving and if I change my mind, I have until the 9th October to let them know as my service will stop on the 12th October.

Surely it should stop the same day as my number is switched over on the 3rd?

Ben B
29-09-2009, 00:14
numbers are usually ported on the install date

BenMcr
29-09-2009, 00:18
BT always close the account roughly 10 days after the number transfer - probably to give you time to change your mind ;)

pjo123
29-09-2009, 16:40
BT always close the account roughly 10 days after the number transfer - probably to give you time to change your mind ;)

Ah, thanks, I wont worry then :)

pjo123
03-10-2009, 14:12
Wow I'm impressed.

Turned up at 9:30 was there until 12.

Was an actual Virgin person rather than Kelly's and he did a first class neat install and double checked everything was working as it should be.

I even got a Samsung V+ box (which is very quick)

I'm a very very happy man :D

deathtrap3000
03-10-2009, 15:59
Hope my V+ install goes as well as yours did. They have given me a time frame of 1-6.

pjo123
03-10-2009, 23:47
Did they turn up?

Very happy with my speed so far

https://www.cableforum.co.uk/images/local/2009/10/77.png (http://www.speedtest.net)