50meg issues

[andyneouk]

hi guys,

i recently had the 50mb service installed and at first it was excellent but now i regularly get speed fluctuations - down to a standstill sometimes. Heres the settings from my modem

Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 1 2 3 4
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 4.44 4.30 3.97 3.15
RxMER
(dB) 37.09 37.36 37.94 37.94
Correctable
Codewords 383 227 278 203
Uncorrectable
Codewords 3180 260 266 268

__________________________________________________ _________
Upstream

US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 47400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 51.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 5 0 0 0
T4 Timeouts 0 0 0 0


do these look ok?

Thanks in advance guys :)

Andy

[Peter_]

Cable Modem Downstream

Power Level
(dBmV) 4.44 4.30 3.97 3.15
RxMER
(dB) 37.09 37.36 37.94 37.94

Upstream
Power Level
(dBmV) 51.75

They fine and well within operational parameters so if you are having any issues then you should call the 50Mb team on 0800 052 0431

[andyneouk]

thanks for the quick reply. ill monitor the speeds and if they continue to fluctuate ill give them a call :)