Please check these stats! [50Meg] [Archive]

Toilet-Duck

19-09-2009, 00:06

Hi,

Can someone please check these stats for me, we recently had 50 meg installed.

Is there a way to check if my broadband connection keeps disconnecting, my router doesnt seem to give me a time and date of when its happening and 192.168.100.1 does not say how long the connection has been up for.

Im not sure if its my router thats causing the diconnection or my VM new modem it says my router was up since 8:30PM but my connection has only been up for 40 mins... So it must have disconnected again while I was watching the TV.

Cable Modem Downstream Download Failed (1)
DS-1DS-2DS-3DS-4 Frequency 298750000306750000314750000322750000 Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/YY/Y/YY/Y/YY/Y/Y Channel Id 53545556 Modulation 256QAM256QAM256QAM256QAM Symbol Rate
(Msym/sec) 6.9526.9526.9526.952 Interleave Depth I=12
J=17I=12
J=17I=12
J=17I=12
J=17 Power Level
(dBmV) 5.154.754.514.37 RxMER
(dB) 37.6437.9437.9438.26 Correctable
Codewords 57582571804862248 Uncorrectable
Codewords 326300295915

Cable Modem Upstream
US-1US-2US-3US-4 Channel Type 1.0N/AN/AN/A Channel ID 2N/AN/AN/A Frequency
(Hz) 45800000N/AN/AN/A Ranging Status SuccessN/AN/AN/A Modulation 16QAMN/AN/AN/A Symbol Rate
(KSym/sec) 2560N/AN/AN/A Mini-Slot Size 2N/AN/AN/A Power Level
(dBmV) 39.50N/AN/AN/A T1 Timeouts0 T2 Timeouts0000 T3 Timeouts0000 T4 Timeouts0000

Ignitionnet

19-09-2009, 08:53

Looks like a problem downstream - wanna try pasting the Correctable / Uncorrectable codewords again?

Toilet-Duck

19-09-2009, 12:22

12 hours after a reboot:

Correctable Codewords 15185815120512849395
Uncorrectable Codewords 3461026378246

Thanks
TD

Ignitionnet

19-09-2009, 12:36

You do appear to be 'downstream impaired' those errors continue to increment.

What do the logs on the modem say, anything referencing loss of sync?

Toilet-Duck

19-09-2009, 12:42

No, the event logs are blank nothing in them..

What does downstream impaired mean?

Should I contact VM?

Ignitionnet

19-09-2009, 12:48

No, the event logs are blank nothing in them..

What does downstream impaired mean?

Should I contact VM?

I was being politically correct.

You have intermittent issues with your downstream, and should contact VM to discuss.

Toilet-Duck

19-09-2009, 15:04

I've just had this in status page, does it mean anything?

First TimeLast TimePriorityDescription Sat Sep 19 12:53:55 2009 Sat Sep 19 12:53:55 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx
CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.0;

My connection has not disconnected, but I'm now getting pings of 500 and my speed is around 15meg....

Ignitionnet

19-09-2009, 16:01

That just relates to upstream and is not a critical issue.

Toilet-Duck

21-09-2009, 01:24

Ok I have booked a 50meg engineer visit, what should I tell him once he comes?

I will mention that my speed is really slow and browsing webpages are really slow at times too until I reboot the modem, but I dont really want him to just replace the modem and leave like they have with my 20meg before.

What could be the issue that causes this, if he replaces the modem and checks the signal is there anything else he can do?

Should I mention that Im downstream impaired, will he know what thats means?

Thanks in advance
TD

Toilet-Duck

21-09-2009, 19:25

Bump

Toilet-Duck

22-09-2009, 14:45

Bump :(

Ignitionnet

22-09-2009, 15:20

Just tell him the symptoms and let him do his thing :)