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Spitfire12
14-09-2009, 22:41
Hi All , A Mate of mine is having problems access US based Sites/Programs , VM Have told him that it should be Fixed , Tho it Appears its not..

Does the Power Levels etc Indicate a Problem?

hes on 10MB , but the Operation Config Says 2MB - I think?
SnoopZ
14-09-2009, 22:45
MSN is down at the moment and Facebook is playing up and they're both global problems.

However i believe the upstream power level looks a little high.
Spitfire12
14-09-2009, 22:50
Hes Having Issues With Xfire and Download Speeds from the US, getting about 70kb/s
Tony.
14-09-2009, 22:50
MSN and Hotmail are working fine for me. I have just sent an e-mail from my hotmail account to my ntlworld account, it sent and delivered fine.
No problems with Facebook (other than it loading slowly) so can't be global as I am approx 50 miles from the OP :)
SnoopZ
14-09-2009, 22:59
WLM is now working i'm told and Facebook is improving.
Peter_
15-09-2009, 06:27
Hi All , A Mate of mine is having problems access US based Sites/Programs , VM Have told him that it should be Fixed , Tho it Appears its not..

Does the Power Levels etc Indicate a Problem?

hes on 10MB , but the Operation Config Says 2MB - I think?
Your friend is on 20Mb not 10Mb and the Downstream power levels are fine how about the Upstream.

If having connection problem to US sites try setting a proxy instructions here http://www.cableforum.co.uk/board/34822892-post8.html
Ignitionnet
15-09-2009, 12:17
Your friend is on 20Mb not 10Mb and the Downstream power levels are fine how about the Upstream.

See the first picture in the images, it's about fine though. Par for the course for the D3 network.
Peter_
15-09-2009, 17:49
See the first picture in the images, it's about fine though. Par for the course for the D3 network.
Yes missed that but all ok though;)
Spitfire12
15-09-2009, 20:24
Your friend is on 20Mb not 10Mb and the Downstream power levels are fine how about the Upstream.

If having connection problem to US sites try setting a proxy instructions here http://www.cableforum.co.uk/board/34822892-post8.html

Thats not helped :(

hes Also Rang VM , who have Said "its not VM So we Carn't Help"

Im on Bethere and all is working fine to US Site...

VM Problem it must be!
4-NDY
15-09-2009, 21:11
Hi, I am the person Spitfire refers to, I have registered in the hope I can get some answers.

So to clarify my situation.

Before the US issue I haven't experienced any issues with my net expect for the odd time when the router needed replacing. Since this US issue my web experience isn't the same.

I have never experienced an issue streaming videos on US sites nor have I ever known my download speed to be so low. For example 20 mins ago to test my connection I tried downloading the new itunes from Apple.com the Max download I was getting was 140 kB/sec and even then half way through it failed (maybe a firefox issue but I closed the error before reading) I find it hard to believe that I shouldn't be getting a higher speed than this.

When I use Xfire which is a chat program I am getting high latency, admittedly not as much as two days ago but it still occurs.

This may not be linked to the US issue but an issue does exist and has done since that issue.


So tonight I phoned Customer Services.

I was asked to download 2 game files from you file server over 200MB. I got a combined speed of 2.30MB, first question is this what you would expect from a 20MB connection?
This was with the connection from my PC direct to the modem without my router.

He then asked about tracerts which I had already done, my ms was okay when it reached the US it was about 140 max.

I explained that when I try to download the test file from Bounceweb.com I get 70kB/s he asked me to try this with the connection being direct but still 70 max.

He then tried to flog me off with oh it will be the amount of uses trying to connect to them so I asked him to give me a site in the US that he knew wouldn't have a problem with a large amount of uses but he said he can only ask me to download from the game file.

Anyway.. I would like to know why it is that Spitfire who is on a 6MB connection can get 400 kB/s from the same site at the same time I am getting 70 kB/s.. and what can I do to prove that there is an actual fault and it's not just a case of me waking up on the wrong side of the bed like the support I received on the phone would like to believe.

For the record I tried the proxxy above, the same download started to download at 130 kB/s but then dropped to 70 again.

Thanks

---------- Post added at 20:11 ---------- Previous post was at 19:56 ----------

With FoxyProxy using the settings on the VM thread

https://www.cableforum.co.uk/images/local/2009/09/28.png (http://www.speedtest.net)

With FoxyProxy disabled.

https://www.cableforum.co.uk/images/local/2009/09/29.png (http://www.speedtest.net)

Just thought I would add this.
Peter_
15-09-2009, 21:35
The proxy works for some people but not all, you could try http://www.opendns.com/

The speed you posted above is fine the link below shows how we use it to check download speeds.

http://www.virginmedia.com/testmyspeed/manual.php
4-NDY
15-09-2009, 21:56
Sorry can you confirm that you believe my US download speeds are fine? or the speeds I got when downloading from the games file, or all the speeds I have posted?
Peter_
15-09-2009, 21:59
Sorry can you confirm that you believe my US download speeds are fine? or the speeds I got when downloading from the games file, or all the speeds I have posted?
The Gamefiles speed are fine that is what that link does it takes you to an official Virginmedia webpage explaining how to test your speed.
4-NDY
15-09-2009, 22:14
Oh okay thanks. I never thought there was an issue with downloading from the UK I did state that to the guy on the phone. I just can't understand why my download speed from the US has decreased in the past 5 days, i.e achieving a download rate of only 140 kB/s from apple.com