megatf
11-09-2009, 19:44
Hello,
I am a new 50mb XXL customer, the service is great but the downloads seem to be unreliable, my download speeds will fluctuate between 1.5mb to 2.4mb from American sites.
from gamefiles.virginmedia.com when I start downloading it starts at 800kb then slowly works up to 4.7-4.9mb a second on one file.
Speedtest and Thinkbroadband both give me 33mb down, and 1.65mb upload. I was reading the signal levels post and I believe my upload db is too high, it says that 58 and over would be causing issues and mine is 57.
Here are the exact readings from my Modem. Is there anything I can do to fix it?
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 322750000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 0.32 0.45 -0.11 0.55
RxMER
(dB) 37.94 38.26 38.26 38.61
Correctable
Codewords 4 4 9 4
Uncorrectable
Codewords 309 281 320 287
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 57.71 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 17 0 0 0
T4 Timeouts 0 0 0 0
Also, several Virgin Media customers are reporting problems playing the new game "Aion" and only in that game alone, we are all getting d/c'd within 1-5 minutes very consistently.
Any help would be appreciated!
---------- Post added at 19:44 ---------- Previous post was at 19:40 ----------
Also, my speedtest and thinkbroadband tests are fluctuating a lot...
Im getting between 20mb to 35mb, once I got 48mb...
I am a new 50mb XXL customer, the service is great but the downloads seem to be unreliable, my download speeds will fluctuate between 1.5mb to 2.4mb from American sites.
from gamefiles.virginmedia.com when I start downloading it starts at 800kb then slowly works up to 4.7-4.9mb a second on one file.
Speedtest and Thinkbroadband both give me 33mb down, and 1.65mb upload. I was reading the signal levels post and I believe my upload db is too high, it says that 58 and over would be causing issues and mine is 57.
Here are the exact readings from my Modem. Is there anything I can do to fix it?
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 322750000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 0.32 0.45 -0.11 0.55
RxMER
(dB) 37.94 38.26 38.26 38.61
Correctable
Codewords 4 4 9 4
Uncorrectable
Codewords 309 281 320 287
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 57.71 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 17 0 0 0
T4 Timeouts 0 0 0 0
Also, several Virgin Media customers are reporting problems playing the new game "Aion" and only in that game alone, we are all getting d/c'd within 1-5 minutes very consistently.
Any help would be appreciated!
---------- Post added at 19:44 ---------- Previous post was at 19:40 ----------
Also, my speedtest and thinkbroadband tests are fluctuating a lot...
Im getting between 20mb to 35mb, once I got 48mb...