haydnwalker
10-09-2009, 09:36
Hi guys,
I've searched the forum for this but found nothing so far so thought I'd post a thread...
I have recently decided to upgrade from 10Mb BB:M to 20Mb XL.
So, I went to the website, and went through the "existing customer" section and built my package, which was the same tv, same phone, but upgraded broadband.
I received a confirmation email stating they would get back to me within 48hours (I did this on a Saturday night so 48hrs started Monday morning) but still (Thursday) I've heard absolutely nothing...
Is this normal? Should I contact them and attempt to do it again?
What I don't want to happen is, that I contact them and the CS Rep says "your order hasnt gone through" and then I re-order, only to find that the original order has gone through and I'm charged double for installation, as I've heard some strange things happen in VMs billing system...
Any thoughts/comments would be helpful :)
Thanks
I've searched the forum for this but found nothing so far so thought I'd post a thread...
I have recently decided to upgrade from 10Mb BB:M to 20Mb XL.
So, I went to the website, and went through the "existing customer" section and built my package, which was the same tv, same phone, but upgraded broadband.
I received a confirmation email stating they would get back to me within 48hours (I did this on a Saturday night so 48hrs started Monday morning) but still (Thursday) I've heard absolutely nothing...
Is this normal? Should I contact them and attempt to do it again?
What I don't want to happen is, that I contact them and the CS Rep says "your order hasnt gone through" and then I re-order, only to find that the original order has gone through and I'm charged double for installation, as I've heard some strange things happen in VMs billing system...
Any thoughts/comments would be helpful :)
Thanks