over paying for broadband?

[stevo1312]

im currently on the old m broadband but got the free 2mb - 10mb upgrade online however, i just noticed that broadband L is £5 per month with £11 line rental. im paying £20 per month and the £11 line rental so thot chuff it an foned to ask if this was correct! spoke to some moody cXXt an he told me that it was a deal for new customers or existing customers who dont have a phone line only and that if i chose to upgrade to large (i dont know how i can upgrade from 10mb to 10mb but ok :confused:) i would have to pay £2 extra and that this was a special offer as it should be £5 more!

i cant see on the website that this is a new customer or existing customer (without a phone) deal! these seem to justbe the standard rates! cant get my head round it even the xl bb is £2 cheaper and thats double wot i have!!

advice please???

[BenMcr]

BB M (for those on it) + Phoneline is £23 a month - which Virgin would class as £12 a month for the broadband (£20 - £8 discount)

BB L on the website is £5 for the first 3 months and then £14 a month after that when you have a phoneline - so £25 a month after the 3 month offer expires, so £2 more.

BB XL + Phoneline is £31 a month after any 3 month offer - so £8 more

So you are paying less than all the other broadband services

[stevo1312]

my bb m and phone line is £31 in total as the bb is £20 and the phone line is £11 so im still paying over the odds going by wot uve said.

[BenMcr]

In that case you can upgrade to XL for free

[stevo1312]

but when i asked the rep on the fone he said they would charge me £2 more basically for them to change the m to a l on my bill. non of this makes sense to me as their pricing is all over the place!

[BenMcr]

Please post your advance charges in full so we can see what is going on

[stevo1312]

Line Rental £11.00
Talk Evening & Weekends £3.45
Phone, TV & BB Bundle Saving £-9.50
TV Size: X L £23.00
Broadband Size: M £20.00
sky sports collection £19.00

[BenMcr]

So you are not overpaying as you have a £9.50 bundle discount - £8 of which is for broadband as I said earlier. So you are paying £12 for BB M and £66.95 in total for your services

If you were on BB L, TV XL, Talk Evenings and Weekends and Sky Sports it would cost you £68.95 - £2 extra as you were originally told.

This would show on the bill as:

BB L £25
Phoneline £11
TV XL £23
Talk Evenings and Weekends
BB TV and Phone Saving £12.50
Sky Sports £19
= £68.95

Virgin would advertise this as

BB L £14
Phoneline £11
TV XL £21.50
Talk Evenings and Weekends £3.45
Sky Sports £19
= £68.95

[stevo1312]

thanks mate just find their pricing a bit strange.

[Tony.]

thanks mate just find their pricing a bit strange.

Your not alone with this :rolleyes: Even some VM employees struggle with the pricing system and so far I think only BenMcr 'fully' understands it :o:

[Sephiroth]

Your not alone with this :rolleyes: Even some VM employees struggle with the pricing system and so far I think only BenMcr 'fully' understands it :o:

BenMcr is the shining light on this matter on the Virgin forum too. Of course (and I don't blame him or criticise him) he steers clear of my persistent point on the Virgin forum that pricing transparency from VM is what everybody wants. I reckon this obscure billing approach makes people think that VM are not wholly honest because their bill doesn't show the headline pricing.

[frogstamper]

BenMcr is the shining light on this matter on the Virgin forum too. Of course (and I don't blame him or criticise him) he steers clear of my persistent point on the Virgin forum that pricing transparency from VM is what everybody wants. I reckon this obscure billing approach makes people think that VM are not wholly honest because their bill doesn't show the headline pricing.

I wholeheartedly agree, VM's current price lists are needlessly complicated to the average customer, especially the broadband packages.
As much as I dislike Sky if you go onto their website working out a package and what you'll pay each month is all totted up for you, simples.
This is a system VM would do well to copy on their website.

[edgedemon]

Interesting thread..

Im currently paying

Description Date/period Amount
T V Size: X L 03 August - 02 September £23.00
Payment Handling Charge 03 August - 02 September £5.00
B B & T V Bundle Saving 03 August - 02 September £-7.50
Broadband Size: L 03 August - 02 September £25.00

Total £45:50

Im curious about what I could expect to pay if I upgraded to XXL BB - if it was cheap enough Id even consider V+ to get the HDMI connection :shocked:
I have a HTPC so have always considered V+ a waste as I dont think I have ever recorded 1 single cable TV program in 7 yrs as a customer, but if it doesn't add much to the bill then it might be worth it for the HDMI alone...

I also read somewhere else of people getting a discount if the had a virgin credit card - anyone confirm this?

Thx

[BenMcr]

I think it's £64.50 for XXL Broadband and XL tv - plus £5 for Non-DD

I'm pretty sure it would be cheaper to get a phoneline with it - even if you don't use it - and you would then pay £60.50