Internet Problem

[themaxsti]

Hi all

Yesterday i was having problems with the internet.. Im on 20Meg cable.
anyway after watching the lights cycle only ever getting to send before starting again i decide to phone VM.

After spending 30 Mins on the phone last night to vm tech support (150) they tell me there is a problem in my area and try again in 30 mins.. Well the problem started at 7.30am and this was at 18.00 last night.. Oh well i will wait and see I beleive it would take them that long to fix it... well it did not work last night and again this morning its still not working..

Well i was fed up so had a look at the modem and their is an attenuator on the back a -10db one.. So i took it off and turn on the modem... It now connects but should i leave this on or not..



Downstream Value
Frequency 331000000 Hz

Signal To Noise Ratio 40.8 dB

Power Level 7.4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


Upstream Value
Channel ID 1
Frequency 18800000 Hz
Power 33.5 dBmV

Anyway does all this make sence and look ok..

Rob

[Peter_]

Signal To Noise Ratio 40.8 dB
Power Level 7.4 dBmV
Power 33.5 dBmV
You have a connection and your power levels are fine, the upstream is a little bit low but what are your speeds like at the moment.

[themaxsti]

thanks for the reply..

It seams stable but its not a quick i think..
Speed test says 6.9Meg Down and 0.38 Up i know it can be scatty at the best of times.. but should be 20Meg

i remember the attenuator was stuck on as i was haveing loads of probelms and the engener said that there was too high a signal (i think, was 3 years ago ish).. this was after going through 3 or 4 modems in 6 months.

Well i hope the Problem get sorted if there was one in Bristol. Or maybe the tech bloke on the phone just wanted to get rid of me.

Thanks
Rob

[xocemp]

Network issues are not resolved in 30 Mins, call tomorrow at 8am you'll have more chance of getting a Liverpudlian or Scottish agent.

[xocemp]

/Reiteration

[Peter_]

/Reiteration
Not quite it is called answering a post but not seeing that you got there first, slightly obvious to most people but not you.

Which is why I have now removed the said double posting

[themaxsti]

Is there a way to look to see what package im on.. I say i think im on 20Meg but after so many years of haveing VM from telewest and having there 512Kb package at the time i think its now 20Meg is there a flag in the modem.?

Thanks
Rob

[xocemp]

From the paste of your modem config page I'd say you have a motorola modem, so you won't be able to tell from that.
Quick call to 150 or 151 they will tell you :)