Ohh were did my 20meg go [Archive]

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Chris43

04-09-2009, 12:53

NoKnowledge

04-09-2009, 15:13

What's the name of modem?

Peter_

04-09-2009, 19:00

I came off the phone this morning after spending 55minutes on the phone being asked 3times my name/address/telephone number. There is no help yet I do a speedtest.net and I get 1.2mbs and .21up. I have been with them for age's about 7year's but I have to change if this does not get fixed and soon. It cost me £5 in telephone charges for an hour and they just leave you on hold all day.
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

Chris43

05-09-2009, 17:25

moaningmags

05-09-2009, 18:37

Click on downstream and post the power level and snr

Click on upstream and post the power level from there

Peter_

05-09-2009, 20:11

Thats all the info I get on the page without the mac & s/n thanks for looking if you need any more info let me know thanks

Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
Boot Code Version : 3.1.6d
Software Version : 2.94.1015
Hardware Version : 1.19
All we want is for you to post as below.

Downstream Receive Power Level : -3.6 dBmV
Downstream SNR : 39.1 dB
Upstream transmit Power Level : 45.0 dBmV

Chris43

05-09-2009, 20:27

this is what I get

Network Access : Allowed
Maximum Downstream Data Rate : 2148000
Maximum Upstream Data Rate : 256000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

Peter_

05-09-2009, 20:29

All we want is for you to post as below.

Downstream Receive Power Level : -3.6 dBmV
Downstream SNR : 39.1 dB
Upstream transmit Power Level : 45.0 dBmV
You need to click on Downstream and Upstream to get similar figures to above all the above tells us is that you are on 2Mb.

Chris43

05-09-2009, 20:30

Downstream Lock : Locked
Downstream Channel Id : 122
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 9.2 dBmV
Downstream SNR : 36.9 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 47408000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

Peter_

05-09-2009, 20:33

Downstream Receive Power Level : 9.2 dBmV
Downstream SNR : 36.9 dB

Upstream transmit Power Level : 48.0 dBmV

The Downstream is high but still within spec and the rest are fine.

Chris43

05-09-2009, 20:37

Thanks but I do pay for and have had 20meg for the past year or two

Peter_

05-09-2009, 20:42

Maximum Downstream Data Rate : 2148000 This says 2Mb
Maximum Upstream Data Rate : 256000
Enabled

---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------

Thanks but I do pay for and have had 20meg for the past year or two
That above tells me you are on 2Mb

PLEASE REMOVE YOUR ACCOUNT NUMBER THIS IS A PUBLIC FORUM

Tony.

05-09-2009, 20:45

Thanks but I do pay for and have had 20meg for the past year or two my account number is XXXXXXX

Not a good idea to put your account number :erm:

homealone

05-09-2009, 20:46

Thanks but I do pay for and have had 20meg for the past year or two my account number is *******

Edit out your account number, it is of no use in these forums which are unofficial help for VM users.

---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------

That above tells me you are on 2Mb

PLEASE REMOVE YOUR ACCOUNT NUMBER THIS IS A PUBLIC FORUM

Correct on both counts :)

Chris43

05-09-2009, 20:50

ok thanks but can we do anything to get me back on what I should be on in due course I dont mind waiting and I am glad you had a look for me

Ben B

05-09-2009, 20:53

ok thanks but can we do anything to get me back on what I should be on in due course I dont mind waiting and I am glad you had a look for me

Ring tech support on 151 from a Virgin phone or 0845 454 1111 from another phone so they can send a signal to your modem. You might also want to consider phoning retentions for a refund for all the time getting the wrong broadband speed.

Peter_

05-09-2009, 20:53

ok thanks but can we do anything to get me back on what I should be on in due course I dont mind waiting and I am glad you had a look for me
You will need to speak to Tech Support and probably Customer Services if you are sure that you are paying for 20Mb check your bill first for XL broadband at £37 before discounts..

Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

You beat me to the draw Ben.:D

Ignitionnet

05-09-2009, 22:03

---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------

That above tells me you are on 2Mb

Given that the guy is on the DOCSIS 3 network (323MHz 256QAM EuroDOCSIS downstream) provisioning problem somewhere?

moaningmags

05-09-2009, 23:39

Sorted or will be in a few days :)

Ben B

05-09-2009, 23:44

You beat me to the draw Ben.:D

At the risk of having a less structured post :D

Peter_

06-09-2009, 06:58

Given that the guy is on the DOCSIS 3 network (323MHz 256QAM EuroDOCSIS downstream) provisioning problem somewhere?
Yes and a phone call should sort it out for him.