RamJet
30-08-2009, 12:12
Hi
In my neck of the woods the speed of my supposd 10M ( up to !) connection has droppd to between 1>1.7 MB
I was at a bbq last night and was told by a neighbour that they had noticed it too, had rung VM CS to report it 2/3 weeks ago but got the impression they were simply being fobbed off
probably they were as nothing has happened and the speed remains degraded considerably as above
what is the recommended way of actually getting some action implemented
is there a specific person with some action power at CS who one can email
is there a complaints email person/procedure
is writing to a known person a better way of causing the problem to be actioned
seems unfair if they charge us for a service we are definitely not getting
In my neck of the woods the speed of my supposd 10M ( up to !) connection has droppd to between 1>1.7 MB
I was at a bbq last night and was told by a neighbour that they had noticed it too, had rung VM CS to report it 2/3 weeks ago but got the impression they were simply being fobbed off
probably they were as nothing has happened and the speed remains degraded considerably as above
what is the recommended way of actually getting some action implemented
is there a specific person with some action power at CS who one can email
is there a complaints email person/procedure
is writing to a known person a better way of causing the problem to be actioned
seems unfair if they charge us for a service we are definitely not getting