Gazjam
29-08-2009, 11:16
Hi, sorry for the long post!
I've been at my present flat for 4 years or so now and I've been with VM pretty much all that time.
The flat was previously wired for a single access point in the living room for TV.
Since I've been in I've added a VM access point in both bedrooms so there is a total of three connections in my flat.
The feed from outside comes in above my front door, along my long hall and is split above one of the bedroom doors along the hall.
This was fine when the cable was split two ways, but as its split three ways there is a large 3-way splitter sitting above my door in the hall.
This was done over a year ago and i asked Telewest to send an inspector out as it looked very bad and I was told it COULD have been wired differently by another engineer.
WHEN THE ORIGINAL ENGINEER INSTALLED IT THAT WAY HE SAID IT WAS THE ONLY WAY IT COULD BE DONE, WITHOUT REWIRING THE INSTALLATION AND IT WOULD THEN COST ME MONEY.
I MENTIONED AT THE TIME HOW UNSIGHTLY IT WAS AND ASKED SHOULD THIS SPLITTER BE SO OBVIOUSLY VISIBLE IN A PROPERTY?
HE TOLD ME HE WOULD "DO HIS BEST" TO MAKE IT LOOK PRESENTABLE.
No harm to the guy, but he was Agency (I asked) and had 10 or so other jobs to do that day.
I told the guy I would be phoning Telewest saying that I shouldn't have this installation in my home like this, I was up front about it.
I phoned VM (or Telewest as it was) and complained about the installation and I was told someone would come out and take a look at it.
They never did - and over time it became less important an issue.
What DID happen though was my picture quality and broadband speed were quite variable and I had an engineer out 2 or three times to look at the problem.
It turned out my Upstream Return Power signal levels were hitting 59db because of the three way split in the cable, and all engineers that came out tried adjusting something outside my property (I live in a tower block) but the signal levels never really came down by much.
I was told it was because of the way the cable had been split and to fix it would require a complete rewire of my flat fom the front door in.
I put up with it, busy with work etc, but the problem has reared its head again with the installation of the new VM modem and my Upstream levels being nearer to 60db now.
Im on 20MB BB and speed varies between 7ish and 18MB.
Now,
Im currently refurbishing my flat (finally!) and with the persistant signal level problem and the horrible VM cabling in my flat I feel its time to bring the issue up again.
Any advice please on the best way to approach it with VM?
I cant afford really to pay £99 to get it rewired and to be honest I dont feel as though I should have to. :)
Any advice REALLY appreciated, thanks! :)
I've been at my present flat for 4 years or so now and I've been with VM pretty much all that time.
The flat was previously wired for a single access point in the living room for TV.
Since I've been in I've added a VM access point in both bedrooms so there is a total of three connections in my flat.
The feed from outside comes in above my front door, along my long hall and is split above one of the bedroom doors along the hall.
This was fine when the cable was split two ways, but as its split three ways there is a large 3-way splitter sitting above my door in the hall.
This was done over a year ago and i asked Telewest to send an inspector out as it looked very bad and I was told it COULD have been wired differently by another engineer.
WHEN THE ORIGINAL ENGINEER INSTALLED IT THAT WAY HE SAID IT WAS THE ONLY WAY IT COULD BE DONE, WITHOUT REWIRING THE INSTALLATION AND IT WOULD THEN COST ME MONEY.
I MENTIONED AT THE TIME HOW UNSIGHTLY IT WAS AND ASKED SHOULD THIS SPLITTER BE SO OBVIOUSLY VISIBLE IN A PROPERTY?
HE TOLD ME HE WOULD "DO HIS BEST" TO MAKE IT LOOK PRESENTABLE.
No harm to the guy, but he was Agency (I asked) and had 10 or so other jobs to do that day.
I told the guy I would be phoning Telewest saying that I shouldn't have this installation in my home like this, I was up front about it.
I phoned VM (or Telewest as it was) and complained about the installation and I was told someone would come out and take a look at it.
They never did - and over time it became less important an issue.
What DID happen though was my picture quality and broadband speed were quite variable and I had an engineer out 2 or three times to look at the problem.
It turned out my Upstream Return Power signal levels were hitting 59db because of the three way split in the cable, and all engineers that came out tried adjusting something outside my property (I live in a tower block) but the signal levels never really came down by much.
I was told it was because of the way the cable had been split and to fix it would require a complete rewire of my flat fom the front door in.
I put up with it, busy with work etc, but the problem has reared its head again with the installation of the new VM modem and my Upstream levels being nearer to 60db now.
Im on 20MB BB and speed varies between 7ish and 18MB.
Now,
Im currently refurbishing my flat (finally!) and with the persistant signal level problem and the horrible VM cabling in my flat I feel its time to bring the issue up again.
Any advice please on the best way to approach it with VM?
I cant afford really to pay £99 to get it rewired and to be honest I dont feel as though I should have to. :)
Any advice REALLY appreciated, thanks! :)