KH85
19-08-2009, 16:20
Hi,
I recently moved into a Flat (converted from a house) and phoned up virgin media to get it installed only to be told i was in a non serviceable area (even though every other person around me has virgin media!) it took me a few attempts to convince them otherwise.... so anyway i get a 'spotter' sent out to look and see if i can have it installed and he says YES so i sign all the contracts and pay the installation charges ect..... this was on 28/07/09....
So i get my installation date 08/08/09 - thats fine! BUT a no show by the engineer - phone up get told they left me a voicemail message the day before telling me the date has changed to 19/08/09 [they DIDNT!!] (i upgraded to a V+ box so i assume that is the reason for the change?!?!?) anyhow ok 19th it is!
Then on the 18th i get a phone call telling me that my flat is 'unserviceable' so i phone them up after work and proceed to tell them that it isnt, i speak the engineer that said it was 'unserviceable' and explain it all and am currently awaiting for a sales rep AGAIN (between 3 and 4 - BUT its 4:15 :mad:)
IS THIS NORMAL????????????? So annoyed wasted days off work and ALOT of my time for NOTHING SO FAR!!! :mad::mad::mad::mad::mad::mad:
ALL i want is the 50Mb BB and this is how they deal with people! :mad:
I recently moved into a Flat (converted from a house) and phoned up virgin media to get it installed only to be told i was in a non serviceable area (even though every other person around me has virgin media!) it took me a few attempts to convince them otherwise.... so anyway i get a 'spotter' sent out to look and see if i can have it installed and he says YES so i sign all the contracts and pay the installation charges ect..... this was on 28/07/09....
So i get my installation date 08/08/09 - thats fine! BUT a no show by the engineer - phone up get told they left me a voicemail message the day before telling me the date has changed to 19/08/09 [they DIDNT!!] (i upgraded to a V+ box so i assume that is the reason for the change?!?!?) anyhow ok 19th it is!
Then on the 18th i get a phone call telling me that my flat is 'unserviceable' so i phone them up after work and proceed to tell them that it isnt, i speak the engineer that said it was 'unserviceable' and explain it all and am currently awaiting for a sales rep AGAIN (between 3 and 4 - BUT its 4:15 :mad:)
IS THIS NORMAL????????????? So annoyed wasted days off work and ALOT of my time for NOTHING SO FAR!!! :mad::mad::mad::mad::mad::mad:
ALL i want is the 50Mb BB and this is how they deal with people! :mad: