View Full Version : Broadband intercepted
tdadyslexia
19-08-2009, 00:45
Hi All
My Broadband was intercepted and redirected to: http://act2.virginmedia.com Where I got the message:
Please click on this link to proceed with Broadband Activation...
What links to: http://act2.virginmedia.com/Activation/start.do
has any one had this?
It has been sorted by Technical Support, because it would not let me use my NTL email Address, with it already been used by me!
Something obviously went wrong with your account and you were redirected to the activation that new customers have to go through. Nothing to worry about if it's sorted now. :)
Also there way no 'interception' of the broadband connection. That page is within Virgin Media
webcrawler2050
19-08-2009, 01:04
Hi All
My Broadband was intercepted and redirected to: http://act2.virginmedia.com Where I got the message:
What links to: http://act2.virginmedia.com/Activation/start.do
has any one had this?
It has been sorted by Technical Support, because it would not let me use my NTL email Address, with it already been used by me!
Code of been the MAC code dropping?
tdadyslexia
19-08-2009, 05:07
Ben B, that is pritemuch what I was thinking.
BenMcr, Your wrong.
webcrawler2050, I don't know. Technical Support didn't say what caused it!
Hi All
My Broadband was intercepted and redirected to: http://act2.virginmedia.com (http://act2.virginmedia.com/) Where I got the message:
Quote:
Please click on this link to proceed with Broadband Activation...
What links to: http://act2.virginmedia.com/Activation/start.do
has any one had this?
It has been sorted by Technical Support, because it would not let me use my NTL email Address, with it already been used by me!
It was not redirected by Virginmedia just a glitch that can happen which takes EX-NTL customers to the activation pages.
If this happens you should never click the link to start activation as it can cause some issues, just clear your cookies, history and temporary files and reboot the modem and router if used.
If the page reappears you then call Technical support who will clear the activation from your account.
---------- Post added at 06:39 ---------- Previous post was at 06:38 ----------
Technical Support didn't say what caused it!
Well you did speak to offshore looking at the time.
tdadyslexia
19-08-2009, 07:34
Well you did speak to offshore looking at the time.
Yes it was offshore. And thank you for the Tip on what to do!
Graham M
19-08-2009, 08:03
BenMcr, Your wrong.
No he isn't?
tdadyslexia
19-08-2009, 08:11
OK I was wrong!
No need to shout - man up, big fella. ;)
OK I was wrong!
:LOL:
How did you know i am deaf in one ear
Milambar
19-08-2009, 15:59
This is interesting..
The first time I got walled-garden'ed I called up, and a Scottish gentleman tried to "remove me", and failed. We ended up working through the "activation" procedure anyway, which worked.
The second time I got walled-garden'ed, I got an Indian gentleman who just told me to follow the activation procedure, which again, worked.
The third time I got walled-garden'ed, I just followed the activation procedure myself, and it worked.
Yet you say it can cause problems?
Also in the past, I seem to recall other posters saying that people stuck in the walled garden have to be escalated to networks, so its faster to just send them a new modem.
I hate to ask, but could you actually clarify what to do if you get walled-gardened, as there seems to be conflicting advice.
I hate to ask, but could you actually clarify what to do if you get walled-gardened, as there seems to be conflicting advice.
Sometimes if you go through the activation process it can cause issues with your email alias, not always but it can and it has to get raised to IT to resolve.
If you find yourself in the walled garden and you are an existing customer then call Technical Support and an agent should be able to help get you out without the need to go through activation again.
This only occurs on EX-NTL accounts.
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