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musicbravo
15-08-2009, 16:49
Hi, my parents have just had their surfboard replaced with with an Ambit 256. Dad phoned up to register it and now they have no internet. He has phoned faults and got through to India and they now claim it is a cabling fault. This sounds like BS to me. Any ideas? Should i post on newsgroup on parents behalf?

webcrawler2050
15-08-2009, 16:52
Whats the lights doing at the moment?

musicbravo
15-08-2009, 17:04
Can't really tell you till tomorrow, i'm not going up to their house until then. Was just looking for ideas. I'm sure it will be sorted quickly and competently. will try and phone my dad to see if he can tell me.

---------- Post added at 16:04 ---------- Previous post was at 15:58 ----------

UPDATE: STEADY POWER, SYNC and READY, blinking send/receive

So all seems normal there

moaningmags
15-08-2009, 17:09
Do they have a router? If so, have they rebooted it?

webcrawler2050
15-08-2009, 17:09
Hmm - looks like it hasn't been activated ./ added to their account.

Give activations a call again.. and or reboot the modem and leave it.. for 2 /3 minutes, give it a reboot..

Matt-08
15-08-2009, 17:10
Can't really tell you till tomorrow, i'm not going up to their house until then. Was just looking for ideas. I'm sure it will be sorted quickly and competently. will try and phone my dad to see if he can tell me.

---------- Post added at 16:04 ---------- Previous post was at 15:58 ----------

UPDATE: STEADY POWER, SYNC and READY, blinking send/receive

So all seems normal there

Blinking send/receive means it is downloading or uploading data. [Note that the send light always flickers when no devices are connected.

Is the enet light on?

fireman328
15-08-2009, 17:54
I'm sure it will be sorted quickly and competently.
Dont be too sure !

musicbravo
15-08-2009, 18:14
No it has been sorted, newsgroups replied. connection is back, well done VM. Shame on you doubters. Newsgroup say connection is poor to modem and cabling possibly needs replacing. cheers for the help guys