what to do??

[masteve]

Hello i hope i can get some sound advice from u guys. Well recently say over the past 2 weeks ive been having terrible lagg mainly in peak times but off peak its still bad. I am huge gamer so any type of network trubbles i feel hard. Right now in world of warcraft i have a ping of 600ms in COD4 my ping is 250ms both of these games give me an avrage of say 60-80ms. Not only this i can feel lagg when im browsing the net pages loading slowly and such. I know that if i phone virigin help for this matter they will pin it down to a problem with my pc or modem or some other fault other then there own. This is where it gets fun my sister lives 3 miles from me and her and her Boyfriend game also and guess what? they have the exsact same issues as me. Even random disconections from the internet happen at same times. My sister has phones virigin about this issue and they simply told her it was a problem with here pc and that it could be full of maleware? lol. So sorry for the HUGE rant.. But this is my issue.. How do u complain about latency issues if u are getting 20mb down do I even have anything to complain about???

(My pc is clear of all isses that could cause net slowdown) (ive even done a total clean of my pc formatting and reinstalling windows). I've ran my net thro my routher and streght to pc with the same results. its 100% clear to me virign media have a problem in my area.. but they will not admit this??)

Thanks for your time;)
Steve.

[Ben B]

Hello,

1. Press Windows + R and type CMD in the box and click OK.
2. Type ping www.bbc.co.uk (http://www.bbc.co.uk) and press enter
3. Type tracert www.bbc.co.uk (http://www.bbc.co.uk) and press enter and paste both results here
4. Go to http://192.168.100.1 log in with the username and password root and post everything from the downstream and upstream pages

This will help people to diagnose your problem better.

Ben :)

[masteve]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Stephen>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.251.195] with 32 bytes of data:
Request timed out.
Reply from 212.58.251.195: bytes=32 time=174ms TTL=117
Reply from 212.58.251.195: bytes=32 time=175ms TTL=117
Request timed out.

Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 174ms, Maximum = 175ms, Average = 174ms

C:\Users\Stephen>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 * 1 ms <1 ms 192.168.1.1
2 195 ms 213 ms 198 ms 77-97-170-1.cable.ubr07.roth.blueyonder.co.uk [7
7.97.170.1]
3 179 ms 196 ms 180 ms osr01roth-ge217.network.virginmedia.net [81.97.8
1.205]
4 159 ms 162 ms 197 ms osr02barn-tenge81.network.virginmedia.net [62.30
.252.97]
5 * 177 ms 172 ms osr02brad-tenge71.network.virginmedia.net [62.30
.252.57]
6 * 176 ms 173 ms lee-bb-b-ge-110-0.network.virginmedia.net [195.1
82.178.125]
7 169 ms 228 ms 218 ms lee-bb-a-ae0-0.network.virginmedia.net [62.253.1
87.185]
8 179 ms 172 ms 177 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
9 192 ms 243 ms 196 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
10 188 ms 180 ms 172 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
11 146 ms 171 ms 267 ms 212.58.238.153
12 182 ms 178 ms * te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
13 173 ms 210 ms 182 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.


Downstream Lock : Locked
Downstream Channel Id : 33
Downstream Frequency : 299000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -2.4 dBmV
Downstream SNR : 36.3 dB


Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 57.5 dBmV
Upstream Mini-Slot Size : 2

[Ben B]

Wow those times are extremely high on your traceroute, your upstream power level is a little high which may be causing some issues, a tech would need to adjust this.

[masteve]

thanks :P i going to call them later see what they can do, but as i say im shure its area issue Dc's at the same time as my sister when they are 3 miles away allmost the same ping to games and such.