Slow/Unusable Internet - Muswell Hill, London

[surfingmonk]

Hi guys,

I was wondering if someone could help me out. :)

For the past 3 days I've been having issues with my connection (very slow speeds, most of the times I cannot even load webpages). I have the 20mb service. I'm located in Muswell Hill (Haringey), London.

My RALINK wireless utility says I have 70% noise which I'm not sure if that is a problem, I seem to recall it was never that high. The problem is the same on my computer (Windows) and my flatmate (a MAC). We obviously tried restarting the router several times, etc etc.

I'm not being capped, as we never go over the limit (on the rare occasion I do download a movie or something I do it late at night).

Let me know if you need more information!!
Thanks,
Mat

---------- Post added at 22:22 ---------- Previous post was at 21:24 ----------

Ok I just wondered into http://root:root@192.168.100.1/CmDnstream.asp

I found I'm way over what is recommended

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 339000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -9.6 dBmV
Downstream SNR : 28.6 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 37500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 60.0 dBmV
Upstream Mini-Slot Size : 2


How do I fix this??

[Peter_]

Downstream Receive Power Level : -9.6 dBmV Low
Downstream SNR : 28.6 dB Low


Upstream transmit Power Level : 60.0 dBmV To high

You need to call in and get a engineer booked to check those power levels and adjust them.

Tech Support is open 24/7 on the numbers below.

Call in on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.