irishguymcr
09-08-2009, 23:22
Hi
I'm having an absolute nightmare with virginmedia with my landline, this is what's been going on:
On 1/8/09 I called customer services in the morning as getting nuisance calls and got offshore customer services and was advised to contact TPS, I advised was already on it and that these are not DMA calls, she wouldn't do anything for me so I called retentions and they arranged for a free number change and put me throught to UK customer services to do this for me where I was given a new number.
On 2/8/09 I called faults as my line was dead and was advised it will take 8 days, I advised this unacceptable and asked for a manager, I was put through to one after holding for a further 20 mins and he said this would be resolved by 7pm and advised me that if I wanted to speak to someone in the UK to keep calling as he would do nothing more for me. I called back and got connected to an offshore customer care agent who advised me that he could
not connect me to UK and that the UK "lie as much as India" he also made threats with relation to my bill. After this call I logged a complaint on the virginmedia website. Strangely enough 20 minutes later my phone rang and I answered it assuming that the number change had gone through, it hadn't it was my old number, and the call was a nuisance call.
I called through to the faults department, offshore again, who advised me that this was not a fault and there was nothing they would do and after I demanded to speak with a manager I was put through to a lovely lady in offshore customer services. She advised that the number change had not been completed properly by UK customer services and that she would put it through correctly and that it would be fixed by 3/8/09.
On the 3/8/09 my line was still dead but due to working hours was unable to call UK virginmedia retentions until 5/8/09 and when I did I spoke to someone in retentions who said the order had not been put through correctly and did it himself and advised would be working in 24 hours.
On the 6/8/09 I called as the line was still dead and was put through to faults who advised me that this was not a fault and that it takes 48 hours for a number change so I advised him I would call retentions as this is not acceptable. I called Retentions and demanded that someone takes charge of this and gets my phone line working and the agent I spoke to was very helpful and took control of the problem. He advised me that the old number has not been closed down properly and the new number not provisioned properly. He called 2nd line faults and advised me that the old number will close properly at midnight and the new number will be activated and agreed to call me back on the 7/8/09.
On the 7/8/09 I got a callback, the line still dead, so he advised me that this has now been passed to the IT department as the old number is not closing down properly and the new number will not connect to my phone and that this would be resolved by Saturday 8/8/09, he advised me he would call me back on my mobile on Monday 10/8/09 to see if this has been resolved as he is off over the weekend.
On the 8/8/09 the line still dead and as off tonight 9/8/09 it is still dead so I will await the callback tomorrow. Let's hope it can be sorted tomorrow.
All I want is my landline up and running again, with the new number, and just wondered if anyone else has had this problem?
I'm having an absolute nightmare with virginmedia with my landline, this is what's been going on:
On 1/8/09 I called customer services in the morning as getting nuisance calls and got offshore customer services and was advised to contact TPS, I advised was already on it and that these are not DMA calls, she wouldn't do anything for me so I called retentions and they arranged for a free number change and put me throught to UK customer services to do this for me where I was given a new number.
On 2/8/09 I called faults as my line was dead and was advised it will take 8 days, I advised this unacceptable and asked for a manager, I was put through to one after holding for a further 20 mins and he said this would be resolved by 7pm and advised me that if I wanted to speak to someone in the UK to keep calling as he would do nothing more for me. I called back and got connected to an offshore customer care agent who advised me that he could
not connect me to UK and that the UK "lie as much as India" he also made threats with relation to my bill. After this call I logged a complaint on the virginmedia website. Strangely enough 20 minutes later my phone rang and I answered it assuming that the number change had gone through, it hadn't it was my old number, and the call was a nuisance call.
I called through to the faults department, offshore again, who advised me that this was not a fault and there was nothing they would do and after I demanded to speak with a manager I was put through to a lovely lady in offshore customer services. She advised that the number change had not been completed properly by UK customer services and that she would put it through correctly and that it would be fixed by 3/8/09.
On the 3/8/09 my line was still dead but due to working hours was unable to call UK virginmedia retentions until 5/8/09 and when I did I spoke to someone in retentions who said the order had not been put through correctly and did it himself and advised would be working in 24 hours.
On the 6/8/09 I called as the line was still dead and was put through to faults who advised me that this was not a fault and that it takes 48 hours for a number change so I advised him I would call retentions as this is not acceptable. I called Retentions and demanded that someone takes charge of this and gets my phone line working and the agent I spoke to was very helpful and took control of the problem. He advised me that the old number has not been closed down properly and the new number not provisioned properly. He called 2nd line faults and advised me that the old number will close properly at midnight and the new number will be activated and agreed to call me back on the 7/8/09.
On the 7/8/09 I got a callback, the line still dead, so he advised me that this has now been passed to the IT department as the old number is not closing down properly and the new number will not connect to my phone and that this would be resolved by Saturday 8/8/09, he advised me he would call me back on my mobile on Monday 10/8/09 to see if this has been resolved as he is off over the weekend.
On the 8/8/09 the line still dead and as off tonight 9/8/09 it is still dead so I will await the callback tomorrow. Let's hope it can be sorted tomorrow.
All I want is my landline up and running again, with the new number, and just wondered if anyone else has had this problem?