Do I need to cancel my BT line

[fr45er]

Hello, I have just had my phone line/50Mb internet/TV installed, does Virgin cancel my BT line or do I need to do that myself?

[webcrawler2050]

Hello,

Welcome to CF - you will need to contact BT and cancel that yourself.

[fr45er]

thanks, for some reason I though VM would arrange for it to be cancelled....

[Kymmy]

Are you having the number ported over?

[fr45er]

yes

[Kymmy]

If you're having the number ported over then the BT contract should cease as soon as the number is moved.

[fr45er]

ok, its probably worth chacking with BT that it has been cancelled anyway

thanks

[Graham M]

Definitely worth making sure in my opinion

[Stephen]

However if the number hasn't ported yet DO NOT cancel the BT line.

Otherwise VM can't port the number.