Modem keeps dropping

[Treble99]

Hi there,

Since Monday, my internet kept dropping every few hours and today it's been more like every 10 minutes. To get it back on, I unplugged the modem and waited 30 seconds then plugged it back in and it'll work again. Rang VM and they did a test on the modem and said it was fine and blamed it on my computer, nice. I disabled my router and plugged the modem straight to my computer and the connection dropped again. Did the same with a different computer and it still dropped. So I'm sure it's a modem problem but they won't replace/send a technician out as they're adament it's fine. I'm on 20mb and I think the modem is an ambit 255. Here are my stats thingys:

Downstream Lock : Locked
Downstream Channel Id : 60
Downstream Frequency : 322750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.2 dBmV
Downstream SNR : 40.8 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2


Any help will be much appreciated. Thanks!

[homealone]

Upstream transmit Power Level : 61.0 dBmV

is likely to be the problem - you will probably need a tech visit to get that sorted out.

[SnoopZ]

Your upstream power level of 61.0 is far to high, you need to phone Virgin for a tech visit.

[Treble99]

What do I say to them then? Coz they are so adament that there is nothing wrong with it. Cheers guys.

[moaningmags]

My upstream power level is 61.0dbmv and I'm experiencing slow speeds and dropouts can you book a technician please?
They say it's all fine, ask them to confer with 2nd line as 61 IS too high.

[Treble99]

I'll give them a call back now, thanks for the replies!

[Peter_]

He must be unlucky and not getting to speak to your guys when he call up Mags.

[xocemp]

He must be unlucky and not getting to speak to your guys when he call up Mags.

Agreed very unlucky.
Scotland is the best technical center.

[Treble99]

They're not allowing a technician to come out as they can't see any fault from their tests, I've rang them about 5 times now and I'm slowly losing my rag! Argh!

[moaningmags]

Treble99 you have the right to DEMAND a technician.
An upstream power level of 61.0dbmv is unacceptable, I'd book a tech for you unfortunately I'm not back in work until Tuesday by which time you could have had a visit already.
Are you ex-ntl or ex-telewest?