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Sooty Baxter
25-07-2009, 12:23
When we first moved to VM Cable, we were promised that we could have caller id. The sales people were wrong (surprise, surprise) and it transpires that actually it is not available in our area (BN1) and the charge for the service has been refunded. 1471 works - so if they are able to read the incoming number why can't that information be transmitted to our caller id phone? I wonder if anyone can suggest a way of screening incoming calls in another way?
Kymmy
25-07-2009, 12:30
What area code are you in (found at the top of the bill)?
Sooty Baxter
25-07-2009, 12:37
What area code are you in (found at the top of the bill)?

the area reference on the bill is 20. Our area dialling code is 01273.
Kymmy
26-07-2009, 09:38
Check out http://www.virginmedia.com/customers/pdf/phone-user-guides/main-guide.pdf

Call 1765 and it'll tell you which color code is relevant for your area and that'll enable you to see which servcies you can get
Sir John Luke
26-07-2009, 11:19
In that guide, the colour coding doesn't cover caller id. It just says it is not available in all parts of the network.
dsmuk
26-07-2009, 14:00
What a useful PDF document... never knew you could have call reminder service or the quick dial service.

Are these free to use??
robolots
10-08-2009, 02:18
We were promised caller id too, but it is not in our area (Folkestone-CT20 postcode)

I can't understand why it isn't available-surely it's not that hard to enable?
Mr_Moo
11-08-2009, 09:02
It's to do with the type of channel cards in the cabinet that your lines go through. They would have to be replaced/upgraded.
BenMcr
11-08-2009, 09:35
Are these free to use??The only completely free feature is Free Voicemail (and outbound caller id supression). All other features have a charge
robolots
11-08-2009, 10:15
It's to do with the type of channel cards in the cabinet that your lines go through. They would have to be replaced/upgraded.

That's a fair point, but my cabinet was brand new as we were the first connected to it in 2007!!
Mr_Moo
11-08-2009, 12:29
You were connected to the cabinet then or it was brand new then?

Either way, if the cards used in the cab don't support CLI..... (caller line ID)
robolots
11-08-2009, 13:37
It was brand new then, we were the first connected to it as we moved and initially we couldn't take our virgin services with us, but they called us back and said a new cabinet install had just taken place so we could still have virgin services