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View Full Version : Router needs power reset


attman
23-07-2009, 10:49
I had a problem a while ago where soemthing on the modem was increased/decreased because my modem kept losing connection.

Engineer was called out and did this "increase" and modem stopped dropping conection.

Since then I regularly lose connection that requires my router be turned off/on. I can renew my IP address but that doesnt help, it needs a power reset.

I dont believe I need a new router but how would I explain that to BB support?

Kymmy
23-07-2009, 10:58
Easy, just run a computer directly to the modem for a day, log the times the computer needs resetting when the modem drops the connection then inform tech support, that way you've proved it's the modem and not the router.

attman
23-07-2009, 13:27
Obvious when u think about it! Thanks