oojimmyflip
23-07-2009, 00:19
Hello People,
This is going to be another rant so if you don't want to hear it I'll understand if you don't read it.
In 1998 I moved to my present home and cable services were not available unless I paid for the cable to be burried in my extra long driveway.(at the end of a cul-de-sac). the orriginal installation team had simply gone past my driveway and missed 4 houses in the process.
so after arguing with the local planning office and years of discussions and paying out to have a private contractor digg up the drive I could finally have cable services installed in my home in the year 2002.
The cable had to be installed twice because they sent me the least intelligent installers they had who didnt have a drill so they could drill a hole in the bottom of the junction box in the street so they smashed the box with a hammer and the resulting shattered box damaged the cable as it was pulled through.
so intelligent were the installation team that they had to be watched by a supervisor the second time when they pulled a new cable.
I am now beginning to regret I ever paid out for the work to be done.
Until recently I was quite happy plodding along on the 2Meg broardband service, I build and maintain pc's as a hobby so I understand quite a bit about computers.
Now like another of the forum members I to was informed by post that I would be upgraded for free to up to 10Meg broardband.
the price of the 2Meg broardband service at the time was 14.99 per/month
when the so called free upgrade came along the letter that arrived to announce it asked that I go to a web page to upgrade my services.
I had also noticed a price hike of my broardband service to £18.00 per/month.
before actually taking the option to upgrade i decided to read some reviews on the new supposedly free upgrade as I was sure that I had somewhere read a review that said it was much worse than the 2Meg service.
after reading as many reviews as i could I made what i consider to be an informed decision to stay with the 2Meg M package and not to upgrade.
I telephoned Virgin Media customer services and like the other poster on this site was told I could remain on the 2Meg M package and the price would remain at 14.99
this adjustment would not be made until I recieved my next bill.
well my next bill has just arrived and in the last four weeks I have noticed a significant reduction in the performance of the broardband service, esspecially when sending emails which seem to be taking much longer than usual.
this months bill says that my broardband package is now package S and not M any longer and I am still being charged £18.00 a month for this inferior service.
speedtest.net reports download speeds of 1MB and upload speed if you can call it speed of 0.24MB
I have been spending most of today looking at other ISP's Im off Ive had enough of being treated like a moron by Virgin Media and yes youve guessed it this is not the first problem I have come across with Virgin Media.
why oh why do you have to meddle in something when it works so well? like your homepage type half of your search criteria the rest when the page finishes loading all of the rubbish adverts that I dont want to see.
Virgin even sacked the best problem solving people NTL ever had in favour of a web based serve yourself system that doesnt work.
I give up I don't want to talk to someone deep in the heart of India who cannot understand plain english, I no longer wish to be put through to the wrong department 6 times in succession after waiting 40 mins for someone to answer the telephone. why do you never improve the service why does it get worse as time progresses? does this mean you don't learn from your experiences? I think it does.
hopefully all the people with brains will desert you Virgin Media and this recession will bring you to your knees and perhaps you will start to wake up and realise that it is your customer base that puts the dinner on the table not you inferior upgrades that do little more than wreck what was once a pretty good service.
Nigel.
This is going to be another rant so if you don't want to hear it I'll understand if you don't read it.
In 1998 I moved to my present home and cable services were not available unless I paid for the cable to be burried in my extra long driveway.(at the end of a cul-de-sac). the orriginal installation team had simply gone past my driveway and missed 4 houses in the process.
so after arguing with the local planning office and years of discussions and paying out to have a private contractor digg up the drive I could finally have cable services installed in my home in the year 2002.
The cable had to be installed twice because they sent me the least intelligent installers they had who didnt have a drill so they could drill a hole in the bottom of the junction box in the street so they smashed the box with a hammer and the resulting shattered box damaged the cable as it was pulled through.
so intelligent were the installation team that they had to be watched by a supervisor the second time when they pulled a new cable.
I am now beginning to regret I ever paid out for the work to be done.
Until recently I was quite happy plodding along on the 2Meg broardband service, I build and maintain pc's as a hobby so I understand quite a bit about computers.
Now like another of the forum members I to was informed by post that I would be upgraded for free to up to 10Meg broardband.
the price of the 2Meg broardband service at the time was 14.99 per/month
when the so called free upgrade came along the letter that arrived to announce it asked that I go to a web page to upgrade my services.
I had also noticed a price hike of my broardband service to £18.00 per/month.
before actually taking the option to upgrade i decided to read some reviews on the new supposedly free upgrade as I was sure that I had somewhere read a review that said it was much worse than the 2Meg service.
after reading as many reviews as i could I made what i consider to be an informed decision to stay with the 2Meg M package and not to upgrade.
I telephoned Virgin Media customer services and like the other poster on this site was told I could remain on the 2Meg M package and the price would remain at 14.99
this adjustment would not be made until I recieved my next bill.
well my next bill has just arrived and in the last four weeks I have noticed a significant reduction in the performance of the broardband service, esspecially when sending emails which seem to be taking much longer than usual.
this months bill says that my broardband package is now package S and not M any longer and I am still being charged £18.00 a month for this inferior service.
speedtest.net reports download speeds of 1MB and upload speed if you can call it speed of 0.24MB
I have been spending most of today looking at other ISP's Im off Ive had enough of being treated like a moron by Virgin Media and yes youve guessed it this is not the first problem I have come across with Virgin Media.
why oh why do you have to meddle in something when it works so well? like your homepage type half of your search criteria the rest when the page finishes loading all of the rubbish adverts that I dont want to see.
Virgin even sacked the best problem solving people NTL ever had in favour of a web based serve yourself system that doesnt work.
I give up I don't want to talk to someone deep in the heart of India who cannot understand plain english, I no longer wish to be put through to the wrong department 6 times in succession after waiting 40 mins for someone to answer the telephone. why do you never improve the service why does it get worse as time progresses? does this mean you don't learn from your experiences? I think it does.
hopefully all the people with brains will desert you Virgin Media and this recession will bring you to your knees and perhaps you will start to wake up and realise that it is your customer base that puts the dinner on the table not you inferior upgrades that do little more than wreck what was once a pretty good service.
Nigel.