KTroopA
16-07-2009, 11:04
Hi Kellargh
I have sent you a PM and i am having a bit of trouble with my internet connection.
Maybe someone here can advise me plz? Basically it was working fine on Tuesday. then Wed 15th July its no longer working. ive checked and all the hardware is ok and so is the modem. the person from indian call centre said, they have changed the signal being sent out and this has broken the service for some. my ip is coming back as 177... she didnt raise a ticket but said she had to check with a senior engineer. but her manager said there is a problem. this was after much discussion.
How can i get a support ticket for this raised plz? Everything on my end is ok, i just need them to acknowlegde the issue and fix it. cant get throught to support on the phone
Q: Is this problem caused by all the upgrades going on for the 50MB service? i had a similar issue when 20MB was launched i needed a new modem then.
I have sent you a PM and i am having a bit of trouble with my internet connection.
Maybe someone here can advise me plz? Basically it was working fine on Tuesday. then Wed 15th July its no longer working. ive checked and all the hardware is ok and so is the modem. the person from indian call centre said, they have changed the signal being sent out and this has broken the service for some. my ip is coming back as 177... she didnt raise a ticket but said she had to check with a senior engineer. but her manager said there is a problem. this was after much discussion.
How can i get a support ticket for this raised plz? Everything on my end is ok, i just need them to acknowlegde the issue and fix it. cant get throught to support on the phone
Q: Is this problem caused by all the upgrades going on for the 50MB service? i had a similar issue when 20MB was launched i needed a new modem then.