SpaceDog
03-07-2009, 23:08
Hi all seem to have developed a problem with my 50Mbit line, using VM modem and the wireless router they gave me but i keep getting random drops on my line and have to restart my router and pc, and somtimes the modem itself to get the line backup, had been working fine since i got it about a month ago. Hooked the modem up to the pc directly to check the settings on it.
Upstream power level is at 48.25 dBmV and the 4 downstream power levels are at 4.23, 4.52, 4.46 and 3.84
Also seeing alot of errors in the event log at the times the line drops, few examples of them are
No Ranging Response received - T3 time-out;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; which it says is a critical error and
TEK Invalid - Invalid Key Sequence Number;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; which are just warnign ones but are always followed by the above critical error
also got a few Auth Invalid - Unauthorized CM;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; warning errors as well mixed in
Anyone know if the power levels are ok and can anyone tell me what might be causing the errors and the line drops, its very frustrating when it happens.
Thanks
Upstream power level is at 48.25 dBmV and the 4 downstream power levels are at 4.23, 4.52, 4.46 and 3.84
Also seeing alot of errors in the event log at the times the line drops, few examples of them are
No Ranging Response received - T3 time-out;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; which it says is a critical error and
TEK Invalid - Invalid Key Sequence Number;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; which are just warnign ones but are always followed by the above critical error
also got a few Auth Invalid - Unauthorized CM;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; warning errors as well mixed in
Anyone know if the power levels are ok and can anyone tell me what might be causing the errors and the line drops, its very frustrating when it happens.
Thanks