Problem needs solving

[Clarky_]

Ok, been reading around on here and havent seen much related to my problem

Just been upgraded from 2meg to 10meg, noticed it when downloading Vista's SP1 other night after a format and was downloading at 900+ kbps

Since then i have never had more than 5meg, usually get 2.5meg although have had less than quarter of a meg for long periods of time.

I'm not a heavy downloader and have never gone over the "capping" amount, I do play the PS3 online often, could that be an issue?

My upload is always stable and never drops. I have a silver Ambit 120 as my modem and a Belkin Wireless N1 router any help much appreciated.

I do have a new black modem from Virgin that I was sent when I kept getting connection loss a few months ago but that problem sorted itself after a weekend so figured it was Virgins problem and never swapped modem. Could swapping the modem fix this?


Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1

Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : -3.4 dBmV
Downstream SNR : 29.5 dB

Upstream Transmit Power Level : 57.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 22200000 Hz

Thanks for taking a look, hoping for a easy fix so I don't have to call India =]

Edit: 6Meg now but still have not seen higher
http://speed.io/pics/2164/2535/speed.io.png (http://www.speed.io)
https://www.cableforum.co.uk/images/local/2009/06/11.png (http://www.speedtest.net)

Sun, 28 Jun 2009 04:29:51 UTC

Test 1: 1024K took 1841 ms = 556.2 KB/sec, approx 4583 Kbps, 4.48 Mbps
Test 2: 1024K took 2402 ms = 426.3 KB/sec, approx 3513 Kbps, 3.43 Mbps
Test 3: 1024K took 2231 ms = 459 KB/sec, approx 3782 Kbps, 3.69 Mbps
Test 4: 2048K took 3775 ms = 542.5 KB/sec, approx 4470 Kbps, 4.37 Mbps

Overall Average Speed = approx 4087 Kbps, 3.99 Mbps

[vinh1000]

the upload transmit power is very high - reboot the modem and call Tech Support

http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html

the downstream SNR is a bit lower but i think theres no concern best ask Tech Support or Moldova

[Peter_]

My upload is always stable and never drops. I have a silver Ambit 120 as my modem and a Belkin Wireless N1 router any help much appreciated.

I do have a new black modem from Virgin that I was sent when I kept getting connection loss a few months ago but that problem sorted itself after a weekend so figured it was Virgins problem and never swapped modem. Could swapping the modem fix this?

You need to call Tech Support to get that Ambit 256 added to your account and bin that NTLhome 120 piece of junk, and even if you get India the will be no problem giving them the HFC MAC address from the base of the modem as thats who I spoke to when I replaced mine.



Downstream Receive Power Level : -3.4 dBmV Spot on
Downstream SNR : 29.5 dB Should be ok on a NTL connection

Upstream Transmit Power Level : 57.50 dBmV Borderline to high

It is possible the new modem may stabilise your power levels.


Thanks for taking a look, hoping for a easy fix so I don't have to call India =]

Today you will either get India or Scotland best to call this morning or if required any day from 0800 for a UK call centre.

[Clarky_]

Ok, just rang got new modem in

https://www.cableforum.co.uk/images/local/2009/06/7.png (http://www.speedtest.net)

Thanks think its sorted my problem ;)

[Peter_]

Ok, just rang got new modem in



Thanks think its sorted my problem ;)

If they send anyone a modem who is still using the piece of junk issued 5/8 years ago when we were on 512kb do not stick it in the cupboard get it added onto the account because we have sent it for a reason, your old one is an antique.

[Clarky_]

Only had it sent because of connectivity problems your end that was sorted over a weekend as I said and previously being on 2meg there was no need for it.

But I do see what your saying