20mb installation

[rubberduck942]

hi all, i recently had my speed upgraded to 20mb the technician came out today as he was also installing a v+ box, he told me that my internet speed will automatically upgrade itself to 20mb however its been hours now and nothing has updated and my connection is still at 2mb i have reset my modem and pulled out the power cable for 30 seconds but still nothing has updated. Im just wondering on what to do if nothing happens. if anyone can help me on this i will greatly appriciate it.

thanks :)

[Peter_]

Click the one of links below go to the configuration page and look for the following if you are on 20Mb it will show 2048000 if still on 2Mb it will show 21480000.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

[rubberduck942]

Click the one of links below go to the configuration page and look for the following if you are on 20Mb it will show 2048000 if still on 2Mb it will show 21480000.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

Its showing as 2148000 ive also ran a speed test and its still on 2mb

[Peter_]

Its showing as 2148000 ive also ran a speed test and its still on 2mb
You will need to call Tech Support for them to check your account.
----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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[rubberduck942]

You will need to call Tech Support for them to check your account.
----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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ok thanks alot for your help, one more question should it be instant once they have upgraded my speed?

[Peter_]

ok thanks alot for your help, one more question should it be instant once they have upgraded my speed?
It should be virtually straight away, but just a thought did you order XL broadband or an XL package as they maybe different.

[rubberduck942]

It should be virtually straight away, but just a thought did you order XL broadband or an XL package as they maybe different.

Ive been a customer with Ntl/Virgin for 5-6 years, they sent me a letter asking if i would like to upgrade to a v+ box and a 20mb connection for a good price so i took the offer, the engineer told me that our internet connection speed should automatically update itself today.

[Peter_]

Ive been a customer with Ntl/Virgin for 5-6 years, they sent me a letter asking if i would like to upgrade to a v+ box and a 20mb connection for a good price so i took the offer, the engineer told me that our internet connection speed should automatically update itself today.
Well you need to call them up now for them to check your account.

[virgin_tech]

Ive been a customer with Ntl/Virgin for 5-6 years, they sent me a letter asking if i would like to upgrade to a v+ box and a 20mb connection for a good price so i took the offer, the engineer told me that our internet connection speed should automatically update itself today.

the speed should upgrade automatically, there is nothing we can do out in the field on speed upgrades... someone at CC isn't doing their job properly...

sometimes the change over doesn't happen until the proper upgrade date... techs may come out to change a box a few days earlier

[rubberduck942]

the speed should upgrade automatically, there is nothing we can do out in the field on speed upgrades... someone at CC isn't doing their job properly...

sometimes the change over doesn't happen until the proper upgrade date... techs may come out to change a box a few days earlier

ah i see, they were due to come out on the 29th but came today this must be why it hasnt been upgraded yet, we will wait and see thank you for your help.