Modem keeps freezing

[thebeefster]

Hi guys I have just recently been having issues with my broadband my modem keeps freezing and I have to reboot it everyday.

Just thought i would ask on here before I call virgin.

Here are my modem stats.

Downstream Value
Frequency 331000000 Hz
Signal To Noise Ratio 40.8 dB
Power Level 0.5 dBmV


Upstream Value
Channel ID 1
Frequency 22200000 Hz
Power 41.5 dBmV

Any help would be great.

Thanks

[Peter_]

Your power levels are spot on what modem do you have and what speed are you on.

[thebeefster]

I am on 20 meg and i have a Motorola Surfboard sb5101e

[Peter_]

I am on 20 meg and i have a Motorola Surfboard sb5101e
Do the lights change or go off when it freezes and does the PC/Activity light keep flashing, are you running through a router and if so have you tried a direct connection to rule it out.

[thebeefster]

When it freezes all the lights stay on, I am using the router that virgin supplied and i have tried without it and it still freezes.

I have 1 pc and a 360 hard wired to the router and another pc that is wireless with the network adapter supplied from virgin.

the wireless pc seems to lose connection when downloading from newsgroups.

[Peter_]

Ok I would say a call to Tech Support is required numbers below, just tell them what problems you are having with your connection.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[Christan g]

Hi Guys
Im new here so be gentle.
I am to having this same problem with the same Cable Modem.
I have called the Virgin teck guys, i have done all the tests they asked of me , rebooting , change cabels usb to ethernet, device manager ,ipconfig , etc etc.
Was using it with a D link wireless router but dissconnected this so the laptop is directly connected to the cable modem with a ethernet cable.
Still having the same problem , can any of you guys sort this for me ?
cheers
Christan

[Peter_]

Hi Guys
Im new here so be gentle.
I am to having this same problem with the same Cable Modem.
I have called the Virgin teck guys, i have done all the tests they asked of me , rebooting , change cabels usb to ethernet, device manager ,ipconfig , etc etc.
Was using it with a D link wireless router but dissconnected this so the laptop is directly connected to the cable modem with a ethernet cable.
Still having the same problem , can any of you guys sort this for me ?
cheers
Christan
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

[Christan g]

Hi Moldova
here is the info.
Modem - Motorola surfboard SB5101E


Downstream Value
Frequency 331000000 Hz

Signal To Noise Ratio 40.2 dB

Power Level 1.2 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


Upstream Value
Channel ID 4
Frequency 22200000 Hz
Power 48.0 dBmV


Hope this helps
Thanks for your prompt reply.
Christan

[Peter_]

Downstream
Signal To Noise Ratio 40.2 dB
Power Level 1.2 dBmV

Upstream
Power 48.0 dBmV

The is nothing wrong with your power levels so any issue will be elsewhere and you should call Tech Support on 151 from a Virgin phone or 0845 454 1111 from any other phone.

[Christan g]

Yeah already gave them a call on several occacions as i said in my first post.
Thanks for taking the time out to help though.
Anybody have a answer to this Please.
cheers
christan

[Peter_]

Yeah already gave them a call on several occacions as i said in my first post.
Thanks for taking the time out to help though.
Anybody have a answer to this Please.
cheers
christan
As I said above the is no problem with the modem power levels so the issue has either got to be on your equipment or on the network.

Are you able to borrow a laptop from a friend to see if it gets the same issue, if not it it will be your equipment, but if all is not ok then it must be a network issue which will give you facts to use when you then call in again.

[Christan g]

Yeah im guessing its the Modem so have one on order.
The freezing as now gone from maybe once every hour to just twice a day , strange.
Thanks very much for your help Moldova your the man.
Christan