some problem

[fretka]

im a newbie and i have a problem with my internet connection... i think. my internet works a lot slower than a month ago and now i have a problem with connection while playing wow. i read few forums and i did a tracert can any1 tell me what does it means and what should i do??

Tracing route to 80.239.0.181 over a maximum of 30 hops

1 6 ms 8 ms 9 ms 10.177.232.1
2 11 ms 8 ms 7 ms 80.193.192.5
3 9 ms 7 ms 44 ms pop-bb-b-ae1-0.network.virginmedia.net [195.182.178.169]
4 14 ms 12 ms 10 ms nth-bb-a-as1-0.network.virginmedia.net [213.105.64.17]
5 31 ms 29 ms 31 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
6 31 ms 30 ms 29 ms ge7-0-0.ffm2nxg1.de.ip.tdc.net [80.81.192.16]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Peter_]

Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

[fretka]

Receive Power Level -8.3 dBmV
Transmit Power Level -52.5 dBmV

[Peter_]

Receive Power Level -8.3 dBmV
Transmit Power Level -52.5 dBmV
They are fine how about the SNR.

Have you called Tech Support about your problem.

[fretka]

Downstream SNR : 38.1 dB
can u give me a number to technical support?

[roger_chef]

i think there is a problem at the moment for vm to wow servers......
edit... if u have a vm phone its 151 i think. if not its 0845 454 1111



Tracing route to 80.239.0.181 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 13 ms 7 ms 10.7.160.1
3 9 ms 5 ms 5 ms osr01dudl-ge115.network.virginmedia.net [80.3.15
9.5]
4 25 ms 7 ms 7 ms osr01wolv-tenge71.network.virginmedia.net [62.30
.254.45]
5 7 ms 7 ms 7 ms man-bb-a-ge-130-0.network.virginmedia.net [195.1
82.178.65]
6 15 ms 13 ms 14 ms gfd-bb-b-ae1-0.network.virginmedia.net [213.105.
175.146]
7 15 ms 23 ms 16 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
8 77 ms 15 ms 80 ms ge7-0-0.ldn2nxg1.uk.ip.tdc.net [195.66.224.64]
9 * * 83.88.13.106 reports: Destination host unreachable.

Trace complete.

I think WOW isp is having problems?? not sure tho

[fretka]

ok thanks:)

[Peter_]

Downstream SNR : 38.1 dB
can u give me a number to technical support?
----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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