Anyone else having problems?

[davetaylor1972]

Over 48 hours ago I requested GPRS and Picture Messenging settings to be sent to my mobile via the Virgin Mobile website. They still haven't arrived. Then on the 4th of the month Virgin successfully took out their monthly payment but yesterday (9th) when my minutes and texts should have topped up they haven't been.

Phoning them up (which costs 10p) every time results in different people telling me different stories. There are problems which will be sorted in an hour, will be sorted at some point, has been sorted out. However, no one can tell me why my minutes haven't been updated.

I've even tried communicating with them via Twitter and email but still no joy.

Does anyone here have any news on this. Is it just me?

Thanks in advance.

[fireman328]

No, it is not you, they are always like this.

[Stutz]

Hi Dave. My renew date is the 10th. Nothing happened all day yesterday, then this morning I got the text from them saying they had renewed them and my next renew date is 11/07. I guess they had problems and skipped a day. Never happened before.

[TAZMANUK]

TRY THIS

in order to get picture messaging work on virgin mobile send a picture message to yourself this should active the service

if that fails go to here

http://www.virginmobile.com/vm/vm/setup3gAndGprs.do;jsessionid=9A3D069B44DE54360EA94 5E726BD8EFA?contentId=setting.up.3g.gprs.howdoi.sm 101

http://www.virginmobile.com/vm/genericContent.do;jsessionid=9A3D069B44DE54360EA94 5E726BD8EFA?contentId=picture.messaging.howdoi.sm0 99