BonyTony
08-06-2009, 15:26
My Virgin ADSL broadband since yesterday around 1pm has virtually gone off any web page taking 30-90 secs to load, initially reported it to Virgin tech support and they said there is a fault in the area so i left it as i was told it would be fixed soon.
This morning its still the same so i did the following, swap filter, disconnect phones, connect router upto BT test socket, connect via Ethernet and boot into safe mode with networking....and still the same.
I tried another router....the same result.
Tried another laptop...the same result.
Reset and re set up router...the same result.
Called tech support they said they were going to do a thorough line check, a few hours later they called back but were unsure as what was if anything has or was happening with the check.
I had to ask them if they wanted any stats off the router like attenuation db which is 37 up and 20 down and noise margin 15 down and 18 up.
I asked them about packet loss and we did a check which came back as a 50% loss using a google address, no comment from tech guys.
Now they have me checking broadband speed using the BT speed checking site and for me to call them back tomorrow!, they cannot seem to understand if i wait 60 seconds for the page to load i can do a speed check which gives me 2.5meg but the point is it takes a minute for anything to even load.
Any suggestions on what to do now or to try as its looking like another day of unusable broadband.
This morning its still the same so i did the following, swap filter, disconnect phones, connect router upto BT test socket, connect via Ethernet and boot into safe mode with networking....and still the same.
I tried another router....the same result.
Tried another laptop...the same result.
Reset and re set up router...the same result.
Called tech support they said they were going to do a thorough line check, a few hours later they called back but were unsure as what was if anything has or was happening with the check.
I had to ask them if they wanted any stats off the router like attenuation db which is 37 up and 20 down and noise margin 15 down and 18 up.
I asked them about packet loss and we did a check which came back as a 50% loss using a google address, no comment from tech guys.
Now they have me checking broadband speed using the BT speed checking site and for me to call them back tomorrow!, they cannot seem to understand if i wait 60 seconds for the page to load i can do a speed check which gives me 2.5meg but the point is it takes a minute for anything to even load.
Any suggestions on what to do now or to try as its looking like another day of unusable broadband.