10mb to under 1mb & loss of connection..

[stuntmanSLim]

Hi, i been with ntl then virgin for 4 years with no problems,approx 7 days ago loss of connection & when i have got connection i'm on approx 512kb connection,then i will have connection but if i try to download anything or play a online game my internet connection will be lost,then i got to keep disconnecting the mains from the modem then reconnecting,this can happen every 10 minutes even if i sit idle connected,also i can have loss of connection all day & all night & it don't matter what i do. This is a Virgin Media issue & if its not sorted within the next week i am cancelling my subscription & go with another isp. I just want to know how long do we all have to go without a connection ? Also Virgin Media have been charging/direct debiting me £23.49 a month for a 10mb connection when its £20 a month ? Area: Birmingham/B16 ---

Regards..

[NorthPlum]

Hi,

I found this thread through Google and I am experiencing the same problems.

It is as if my internet has gone from high speed to low speed. I have pinged various servers in the UK and US and I'm getting 50% packet loss, so I'm thinking this something to do with Virgin Media. If not, I stand corrected if someone can provide a statement.

When playing online games (BF2, COD4 etc) I'm getting intermittent connection problems which in the end do not allow me to play.

I'm thinking of moving to someone like Sky as I'm not satisfied with the level of service that I'm being provided. This has just confirmed my decision, considering the fact that their customer service representitives are people who think they have a clue what they are doing; when they actually don't. - Seems as if they are working from call centres in places like India. 40% of the time you get connected to a guy with an English/Scottish/Irish accent.

[Peter_]

---------------------------------------------------------------------------
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

---------------------------------------------------------------------------------

[stuntmanSLim]

---------------------------------------------------------------------------
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

---------------------------------------------------------------------------------

Hi, My modem is a Scientific Atlanta Webstar DPX100;

Downstream Status
Operational

Channel ID
3

Downstream Frequency
339250000 Hz

Modulation
QAM256

Bit Rate
10240000 bps

Power Level
0.14 dBmV

Signal to Noise Ratio
31 dB .

Upstream Status
Operational

Channel ID
2

Upstream Frequency
25800000 Hz

Bit Rate
512000 bps

Power Level
39.50 dBmV ? Regards..

[Peter_]

Hi, My modem is a Scientific Atlanta Webstar DPX100;

Downstream Frequency 339250000 Hz should be 339000000 and has typically with that model drifted off frequency.
Bit Rate
10240000 bps

Power Level
0.96 dBmV

Signal to Noise Ratio
31 dB .
Power Level
39.50 dBmV ? Regards..


The frequency is incorrect and will be causing you issues so click on this link and it should reset it.


http://192.168.100.1/gscan.cgi?freq=0 click the link and your modem frequency will set to 0, reboot and cycle to the correct frequency.

Your power levels are fine but you need that modem replacing, so call Tech Support and tell them that you keep having to reset the frequency on this modem and they should send out a replacement.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[stuntmanSLim]

Thanking you so much Moldova it fixed my problem & i am in process in contacting them for new modem, thanks alot dude :)

[stuntmanSLim]

Hello, it was ok for about 2 hours now its gone back down to 512kb connection,i have noticed the power level drop ?

Downstream Status
Operational

Channel ID
3

Downstream Frequency
339000000 Hz

Modulation
QAM256

Bit Rate
10240000 bps

Power Level
-0.99 dBmV

Signal to Noise Ratio
34 dB .


Upstream Status
Operational

Channel ID
2

Upstream Frequency
25800000 Hz

Bit Rate
512000 bps

Power Level
38.00 dBmV ? regards...

[Peter_]

Your power levels are spot on.

[stuntmanSLim]

Your power levels are spot on.

its fine again now,thx