gosu_john
06-06-2009, 00:20
Hi all,
I reside in London and I just had 50MB installed on Tuesday and already I had constant disconnects from the internet. I called up 150 and had a representative tell me my modem had reset itself 350+ times in a day. And he had arranged for an engineer to visit this coming Monday.
I've copied some statistics and I noticed the power levels were unusually low. Could that be the root of the problem?
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 30 31 32 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 0.40 0.33 0.72 N/A
RxMER
(dB) 35.42 35.60 35.97 N/A
Correctable
Codewords 308 141 64 N/A
Uncorrectable
Codewords 288 287 263 N/A
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 45.00 N/A N/A N/A
T1 Timeouts 5
T2 Timeouts 0 0 0 0
T3 Timeouts 498 0 0 0
T4 Timeouts 25 0 0 0
Typically what does a low power level indicate? Because the TV cable and the internet cable are both split off the same one coming into the property through the window. And sometimes the quality of the TV is pixelated with boxy artifacts appearing. Could that be an indication of a low power level as well?
Thanks in advance! The engineer is scheduled for a Monday visit and I'm just trying to find out as much as possible so I can possibly point out the problem to him quickly to save everyone some time.
I reside in London and I just had 50MB installed on Tuesday and already I had constant disconnects from the internet. I called up 150 and had a representative tell me my modem had reset itself 350+ times in a day. And he had arranged for an engineer to visit this coming Monday.
I've copied some statistics and I noticed the power levels were unusually low. Could that be the root of the problem?
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 30 31 32 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 0.40 0.33 0.72 N/A
RxMER
(dB) 35.42 35.60 35.97 N/A
Correctable
Codewords 308 141 64 N/A
Uncorrectable
Codewords 288 287 263 N/A
Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 45.00 N/A N/A N/A
T1 Timeouts 5
T2 Timeouts 0 0 0 0
T3 Timeouts 498 0 0 0
T4 Timeouts 25 0 0 0
Typically what does a low power level indicate? Because the TV cable and the internet cable are both split off the same one coming into the property through the window. And sometimes the quality of the TV is pixelated with boxy artifacts appearing. Could that be an indication of a low power level as well?
Thanks in advance! The engineer is scheduled for a Monday visit and I'm just trying to find out as much as possible so I can possibly point out the problem to him quickly to save everyone some time.