New customer few questions.

[davedarave01uk]

Hi all just registered after finding this forum.

Right I got connected to Virgin broadband on friday morning I took out XL with M phone.
For where I am I should be seeing speeds of 19.5mb which I did do on the first day and during early hours of the morning but during the day it's up and down according to speedtests that I have been doing.
Going from 3mb to 14mb

Here is my best result using speedtest which I took on friday
https://www.cableforum.co.uk/images/local/2009/05/29.png


And here is what I am getting today

Date of Speed Test: 2009-05-25 17:00:50
Download Speed: 7633 kbps (954.1 KB/sec transfer rate)

Upload Speed: 721 kbps (90.1 KB/sec transfer rate)



http://speed.io/pics/2056/1835/speed.io.png

Right the speeds are alot better than what I was getting before down the old BT line but I am still paying for 20mb.
I downloaded a 90mb file from Xbox live earlier and if I download anything bigger I do it after midnight.

Is there a 10 day training period?

What can I do to get this sorted out?

Thanks in advance

Dave

[Walford]

You cant really compare your speedtests as they were tested with different sites/services.

To get help you can call Tech support on 150 free from your Virgin line or post for help on the news groups. Instructions on the webpage below.

http://www.jackkirk.co.uk/vmnews.htm

[chickendippers]

There is no training period for cable broadband. It is of course a contended service, so slowdown during peak times is common.

It could also be STM, if you find yourself constantly maxing out at 5Mb: http://allyours.virginmedia.com/html/internet/traffic.html

[Walford]

There is no training period for cable broadband. It is of course a contended service, so slowdown during peak times is common.

It could also be STM, if you find yourself constantly maxing out at 5Mb: http://allyours.virginmedia.com/html/internet/traffic.html

I don't think it could be STM as the OP has said there speed is varying from 3Mbps to 14Mbps.

[AndyCambs]

Try rebooting your modem as well (and router if you have one).

[Peter_]

Hi all just registered after finding this forum.

Right I got connected to Virgin broadband on friday morning I took out XL with M phone.
For where I am I should be seeing speeds of 19.5mb which I did do on the first day and during early hours of the morning but during the day it's up and down according to speedtests that I have been doing.
Going from 3mb to 14mb
Right the speeds are alot better than what I was getting before down the old BT line but I am still paying for 20mb.
I downloaded a 90mb file from Xbox live earlier and if I download anything bigger I do it after midnight.

Is there a 10 day training period?

What can I do to get this sorted out?

Thanks in advance

Dave
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

-----------------------------------------------------
If you are having issues then call Tech Support

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[davedarave01uk]

Hi all thanks for the replies.

I can't see how it I could be throttled as I do not even get near the amounts on their Traffic management policy, I have downloaded quite alot about 6gb since friday but it has been after 12am each time.

Moldova

Here is my info

I am using a 256 Modem which is then connected upto the Netgear Wireless-G Router WGR614V9

Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address :
Serial Number :
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.5 dBmV
Downstream SNR : 39.4 dB

Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 26384000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 56.0 dBmV
Upstream Mini-Slot Size : 4

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled



Thanks in advance

just took this test @ 12:40Am

https://www.cableforum.co.uk/images/local/2009/05/27.png

[Peter_]

Upstream transmit Power Level : 56.0 dBmV


Upstream is rather high and a call to Tech Support may be in order to get an engineer out to sort it.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

[davedarave01uk]

Hi thanks for your reply

Would that power level affect my actual connection in anyway?

I have got to go out now so I will phone them when I get back to see what they say.

Here is my test as of now

https://www.cableforum.co.uk/images/local/2009/05/26.png

[davedarave01uk]

Ok phoned up about the power levels and got told that it's fine and within it's target.

I can only assume my speeds are low at times due to a busy exchange and other people downloading.

[Milambar]

If you got told that by an Indian, it was just to get you off the phone and close the call. Generally, Moldova knows what he's talking about. I'd keep calling back till you got someone with a nice UK accent.

[Peter_]

Ok phoned up about the power levels and got told that it's fine and within it's target.

I can only assume my speeds are low at times due to a busy exchange and other people downloading.
Whats the Upstream power at the moment.

[davedarave01uk]

If you got told that by an Indian, it was just to get you off the phone and close the call. Generally, Moldova knows what he's talking about. I'd keep calling back till you got someone with a nice UK accent.

Yea I kinda thought that as soon as I heard the voice lol.



Moldova it's

Upstream transmit Power Level : 56.0 dBmV

[A Dave]

Ok phoned up about the power levels and got told that it's fine and within it's target.

I can only assume my speeds are low at times due to a busy exchange and other people downloading.

If you look in the "Sticky Threads" department and seek out the one headed "Cable Modem Signal Levels" (Link (http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html)) you will find:

Upstream Transmit Power: Anything between 28dB and 53dB is fine. Up to 55dB is also fine so long as it's fairly stable. Above 55dB suggests issues. Depending on your modem connectivity is jeopardised when transmit power hits 58dBmV or in the case of Pace set tops 61dBmV.

[Peter_]

Yea I kinda thought that as soon as I heard the voice lol.



Moldova it's

Upstream transmit Power Level : 56.0 dBmV
It can cause issues similar to what you report, if no improvement ring after 0800 tomorrow morning.

[davedarave01uk]

Hi thanks for the replies I will keep an eye on it tonight and see how it goes.

[davedarave01uk]

Ok it has gone down to 54.5 and goes up and down every few hours. My speeds have been ok though and I have not noticed or had any problems so far.

Onto another topic my dad has 10mb virgin and always complains of low speeds though he hits around 7Mb, His problem seems to be with loading up webpages

I checked his router and his download power stats where -4.3
I rebooted the router and it was still the same when I had left
Am I right in assuming it should not be -4.3?

Thanks in advance

[Ignitionnet]

-4.3 is fine.

[davedarave01uk]

Hi thanks for the reply.

That's good news for him then lol.

Well I wish I had not said my speeds where ok because they are not

https://www.cableforum.co.uk/images/local/2009/05/12.png

Rang Virgin and got told that my exchange is pretty full and other people are downloading so I am losing the speed, However if I test in the morning I should be ok.

Shame I need my connection now for gaming.