New boy needs help please

[nottmsteve]

Hi guys

Found this forum on google as I was searching for some help.

My PC runs Vista, and has happily co-existed with my VM 10 meg bband for well over a year.

the past few weeks I've been having problems. I can be surfing away, then you click on a link and nothing. I can have been on the internet a couple of hours or a couple of minutes. This happens maybe half a dozen times a night.
The progress bar seems to go about a 1/4 of the way and stops. The only cure is to restart the PC.

I was reading up on stuff and VM have kindly replaced by old 120 modem with a new Ambit. They tell me it's the latest model but I haven't a clue.
The one thing I've noticed since is the upstream, downstream and ethernet lights continuously flash. Only thing I haven't done yet that I could think of is change the ethernet cables.

I've logged into the modem as I've read on previous posts, but not really got a clue to be truthful.

It shows a downstream snr of 37.6db & Upstream transmit Power Level of 44.5.

I've looked in the Event Log and it shows this : -

23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) The s/w filename specified in the config file is the same as ...
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) A software upgrade filename was specified in the config file.
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) Authorized
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) Registration complete!
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) We registered with a DOCSIS 1.0 config file!
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) Received a REG-RSP message from the CMTS...
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) Sending a REG-REQ to the CMTS...
Tue May 19 23:44:19 2009 Tue May 19 23:44:19 2009 Information (7) CableModem SNMP configure complete
Tue May 19 23:44:18 2009 Tue May 19 23:44:18 2009 Information (7) IP init completed ok
Tue May 19 23:44:18 2009 Tue May 19 23:44:18 2009 Information (7) CableModem TFTP init ok
Tue May 19 23:44:18 2009 Tue May 19 23:44:18 2009 Information (7) CableModem DHCP client init ok
Tue May 19 23:44:18 2009 Tue May 19 23:44:18 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out


Any help or pointers gratefully received. Thanks for reading :)

[ryminister]

What you cant log on still ? im confused here. If they sent you a new modem and its activated i.e. sync/ready lights on,there should be no problem. Im a technician and recently had the same problem. I called india and listened to a load of shpill,whilst trying to tell him i was a tech for vm. They sent me the latest modem and thank you. No more problems. I can see no reason why it doesn't work.

[nottmsteve]

Hi & thanks for replying.

No, it works, just drops the connection for no reason and I have to restart the PC before I can surf the internet again.

[Peter_]

What is the Downstream receive power level and did you get the modem registered by calling Tech Support and reading the address to them.

[Joxer]

It shows a downstream snr of 37.6db & Upstream transmit Power Level of 44.5.
What's the downstream SNR?

Though if rebooting the pc rather than the modem fixes it it looks like a pc issue.