KEMUR
21-05-2009, 09:48
Hi there.
I'm looking for some advice really or a quick fix if someone knows one.
My internet has been down since sunday, I didn't ring till last night because alot of the time it just comes back up.
I'm using a netgearDG834(v2) router and have no internet connectivity at all. I have two computers and they are connected to the network but the internet light isn't on at all.
Virgin have asked me to unscrew a box on my telephone connection point and connect it to an identical port behind that and then tell them what happens.
I was first speaking to a very rude and unhelpful virgin staff member at first and kept getting her. I asked to speak to someone else and she would just say I need to re-dial. That's beside the point.
I finally got through to someone helpful and they went through some connection tests but has now left me with the task I mentioned above.
Thing is there is a sticker on there telling me not to do that (I rent) and that I'll be held liable for any damage.
I think I'll do it but has anybody heard of this problem? I'm really hoping someone knows a fix because I really don't have the time right not to be messing on getting an engineer out if it comes to that.
I'm looking for some advice really or a quick fix if someone knows one.
My internet has been down since sunday, I didn't ring till last night because alot of the time it just comes back up.
I'm using a netgearDG834(v2) router and have no internet connectivity at all. I have two computers and they are connected to the network but the internet light isn't on at all.
Virgin have asked me to unscrew a box on my telephone connection point and connect it to an identical port behind that and then tell them what happens.
I was first speaking to a very rude and unhelpful virgin staff member at first and kept getting her. I asked to speak to someone else and she would just say I need to re-dial. That's beside the point.
I finally got through to someone helpful and they went through some connection tests but has now left me with the task I mentioned above.
Thing is there is a sticker on there telling me not to do that (I rent) and that I'll be held liable for any damage.
I think I'll do it but has anybody heard of this problem? I'm really hoping someone knows a fix because I really don't have the time right not to be messing on getting an engineer out if it comes to that.