Can Virgin withhold my Mac code?

[Mike27]

I sick of VM and am thinking of changing suppliers? I have been told by ex VM customers that VM can be very awkward and will try to withhold your Mac code or give you a false code? Anyone else had this problem?

[Chris]

I've come close to leaving on a couple of occasions and have had MAC codes off them without any trouble - I can't say if they were fake as I never got round to using them.

[southwell]

As long as you are out of your contract period then they should give it to you with no issues.

[Paul]

I would imagine giving false ones would be illegal.

[Paul K]

OFCOM have set guidelines in place now making sure no provider is able to refuse a MAC upon request as long as contractual agreements are met.

[Mike27]

Thanks all...;)

[BenMcr]

Just to clarify MAC codes are only needed for Virgin National.

Virgin Cable cannot supply MAC codes (although Sky seem to think they can!)

---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------

It is probably where the confusion has come in - especially for Cable broadband 'MAC' is something different

[Tech_Boy]

Also, if coming from an ADSL connection to a Cable Broadband connection, the company does not need your mac code (try explaining that to Talk Talk).