slow internet past 5 days

[usman111]

Hi,
I am on the 2mb connection.

lately i have been getting slow internet in terms of anything, wether browsing or downloading. However if i check my internet speed on sppedtest or something it still says im getting around 2mb(which is how much i should be getting).

On the modem the rdy light will often go off for about a second and then come back on, while it is off the d/s will flash(didn't do any of this before), also the modem is a ntl 120. Also have a router, but had that for a long time now and this problem only started a few days ago.

Here are the things(sometimes):
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
IP address : 10.252.5.65
Downstream Receive Power Level : 7.14 dBmv
Downstream SNR : 34.37 dB
Upstream Transmit Power Level : 53.80 dBmv

Here are the things(sometimes):
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
IP address : 10.252.5.65
Downstream Receive Power Level : 7.16 dBmv
Downstream SNR : 17.57 dB -----this changes alot sometimes
Upstream Transmit Power Level : 53.80 dBmv

thanks for any help

[Peter_]

You need to call Tech support if the SNR keeps fluctuating in the way you have posted as you may need a Tech.

Call 151 from a Virgin phone or 0845 454 1111 from any other phone.

[usman111]

phoned, but since speedtest shows correct speed they just say its the router (even though had no problems for past 6 months) and thats it.

[broadbandking]

Call them back and remove the router whats you postcode I can check the load on your UBR

[usman111]

postcode is sk16 4dn. But even if i do remove the router they say to go to speed test and then go thats the right speed, but i know its not as fast as i normally get, especially online gaming i lag like crazy (which never happend before).

[broadbandking]

Well your UBR is fine no issues there call back and ask them to check on the power levels try getting through to on shore support they are the best.

[usman111]

Well your UBR is fine no issues there call back and ask them to check on the power levels try getting through to on shore support they are the best.


With or without the router?

[telfordcable]

Well your UBR is fine no issues there call back and ask them to check on the power levels try getting through to on shore support they are the best.

can you check my area please it tf7 5pf thanks

[usman111]

here is a graph of the SNR if it helps:

http://img99.imageshack.us/img99/8815/virginmediasuck.jpg

[AbyssUnderground]

Sounds like you have the same issue I had with my Ambit 120... I ended up with a new modem and never had a problem since.

I know the guy who makes that RouterStats software by the way (friend of many years) ;) Figured out my Ambit 120 issue with it too!