View Full Version : Complete loss of connectivity with OVH datacenter
AbyssUnderground
06-04-2009, 22:39
Anyone else suffering from this loss? I know I had scheduled maintenance on the rack but other people report my server still working, but I've lost all connectivity except pinging does work...
1 <1 ms <1 ms <1 ms wan.router.andrewwhyman.com [192.168.1.1]
2 7 ms 17 ms 24 ms 10.156.136.1
3 7 ms 9 ms 24 ms midd-cam-1b-ge81.network.virginmedia.net [213.106.239.237]
4 32 ms 7 ms 10 ms midd-t3core-1b-ae2-0.network.virginmedia.net [195.182.176.117]
5 15 ms 17 ms 15 ms man-bb-b-so-310-0.network.virginmedia.net [213.105.75.49]
6 22 ms 50 ms 43 ms nth-bb-a-so-220-0.network.virginmedia.net [213.105.64.21]
7 40 ms * * fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 49 ms 40 ms 41 ms rbx-4-m1.routers.ovh.net [213.251.191.7]
12 49 ms 44 ms 42 ms roubaix.betaarchive.co.uk [91.121.17.201]Hops 8, 9, 10 shows an internal routing issue by the looks of it. Other ISP's seem OK accessing it.
I can't even get onto the OVH forums. I can however access everything through webcache.virginmedia.com as a proxy... Strange as you'd expect it to use the same links.
Works fine over here, as with a friend's OVH server.
Ignitionnet
06-04-2009, 23:01
Connectivity is fine from here:
C:\Documents and Settings\cthomas>tracert roubaix.betaarchive.co.uk
Tracing route to betaarchive.co.uk [91.121.17.201]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms air.setup [192.168.11.1]
2 13 ms 23 ms 10 ms 10.183.64.1
3 32 ms 24 ms 31 ms osr01mort-v11.network.virginmedia.net [62.30.60.1]
4 56 ms 25 ms 25 ms osr02croy-tenge73.network.virginmedia.net [62.30.242.57]
5 16 ms 22 ms 37 ms pop-bb-b-ge-210-0.network.virginmedia.net [195.182.178.86]
6 12 ms 9 ms 11 ms pop-bb-a-ae0-0.network.virginmedia.net [213.105.174.229]
7 * * * Request timed out.
8 * * * Request timed out.
9 36 ms * 39 ms 40g.rbx-2-6k.routers.ovh.net [91.121.131.9]
10 42 ms 30 ms 38 ms rbx-4-m1.routers.ovh.net [213.251.191.135]
11 38 ms 34 ms 30 ms roubaix.betaarchive.co.uk [91.121.17.201]
About BetaArchive
Hello and welcome to BetaArchive, one of the largest beta file repositories on the web!
Going via Poplar and London, not via Frankfurt though.
AbyssUnderground
06-04-2009, 23:02
Maybe its a local issue then, but I don't see how when the trace gets issues as it enters the datacenter...
Ignitionnet
06-04-2009, 23:23
Maybe its a local issue then, but I don't see how when the trace gets issues as it enters the datacenter...
Get OVH to do a trace to your IP from their nearest device to your server, check for return path issues.
AbyssUnderground
06-04-2009, 23:31
Get OVH to do a trace to your IP from their nearest device to your server, check for return path issues.
I don't think its an OVH issue, other ISP's have no problem accessing it, as do other people on Virgin. I seem to be the only one pointing it to a local issue some how...
Anyway the server is currently down while they replace the power circuit on the rack (planned maintenance) so the server isn't even switched on right now to be able to ping.
darkstarbe
06-04-2009, 23:31
It seems unrelated to VM, my non VM connections have issues with your box.
Download Failed (1)
Im having the same problem too, cannot connect to my ovh server discovered i couldnt arround 1 hour ago... still waiting. im on virgin media.
I got the exact same problem and I know another guy who does aswell, both on 20Mb.
My tracert completes but I cant access any services, I have to tunnel through my other server
1 3 ms 3 ms 3 ms 192.168.1.1
2 8 ms 10 ms 8 ms 10.191.48.1
3 11 ms 10 ms 10 ms renf-cam-1b-v123.network.virginmedia.net [80.4.6
4.241]
4 9 ms 9 ms 9 ms renf-t3core-1b-ae1-0.network.virginmedia.net [19
5.182.176.177]
5 18 ms 19 ms 16 ms lee-bb-b-as3-0.network.virginmedia.net [213.105.
175.225]
6 19 ms 21 ms 20 ms nth-bb-a-as0-0.network.virginmedia.net [213.105.
175.133]
7 35 ms 36 ms 36 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * 43 ms 10g.rbx-2-6k.ovh.net.ovh.net [91.121.131.74]
11 * * * Request timed out.
12 40 ms 40 ms 41 ms *removed*.kimsufi.com [91.121.*removed*]
AbyssUnderground
06-04-2009, 23:42
It seems unrelated to VM, my non VM connections have issues with your box.
http://darkstar.be/img/pp-roubaix.betaarchive.co.uk.jpg
Like I said above, its down because of maintenance on the rack/room the server is in at the moment. They're replacing a power cable. But it was up before this but I had no connectivity to it for 30 minutes without using a proxy, but other ISP's did. I knew of this maintenance but if other ISP's could access it I knew it wasn't in progress yet and was an entirely different issue.
darkstarbe
06-04-2009, 23:44
ah sorry i didn't see that we posted at the same time...
AbyssUnderground
06-04-2009, 23:59
The DC estimates 20 minutes of work is left on the cable replacement so it should come back up soon, hopefully along with my connectivity... :sleep:
00:35 - Still down for me
AbyssUnderground
07-04-2009, 00:37
Mine came back up a few minutes ago, they'll be bringing them back online now. Still no connectivity without a proxy tho.
Mine came back up a few minutes ago, they'll be bringing them back online now. Still no connectivity without a proxy tho.
Mines never went down at all, i've been using it all the time through tunnel since I couldn't connect from home. Still not working though.
Does anyone know how much longer this will take? i have very important work to do
---------- Post added at 03:04 ---------- Previous post was at 01:44 ----------
03:03 lost complete connection to my server for 3 minutes now...
i dont see this effecting VM OC but perhaps some routes are down!
http://online.wsj.com/article/BT-CO-20090406-712496.html
Damage To BT Cables Hits Thousands Of London Telecom Customers
LONDON (Dow Jones)--U.K. telecommunications company BT Group PLC (BT) confirmed late Monday that a large number of customers in parts of London remain without service after a construction contractor damaged cables Saturday, and it couldn't provide a timeframe for when full service will be restored.
BT said in a statement ...
im in east london but i dont know if thats effecting me... everything else works apart from ovh's site and my server...
AbyssUnderground
07-04-2009, 08:12
All working again this morning.
Mine came back up a few minutes ago, they'll be bringing them back online now. Still no connectivity without a proxy tho.
Mines never went down at all, i've been using it all the time through tunnel since I couldn't connect from home. Still not working though.
i dont see this effecting VM OC but perhaps some routes are down!
http://online.wsj.com/article/BT-CO-20090406-712496.html
Damage To BT Cables Hits Thousands Of London Telecom Customers
LONDON (Dow Jones)--U.K. telecommunications company BT Group PLC (BT) confirmed late Monday that a large number of customers in parts of London remain without service after a construction contractor damaged cables Saturday, and it couldn't provide a timeframe for when full service will be restored.
BT said in a statement ...
All working again this morning.
Ovh is loading but my server still isnt... my customers are complaining
AbyssUnderground
07-04-2009, 09:19
Contact them by phone, maybe your server never came back up properly after the power was turned back on.
Contact them by phone, maybe your server never came back up properly after the power was turned back on.
i even sent a reboot request, its not the time and a place for me to contact them by phone at the moment
AbyssUnderground
07-04-2009, 09:35
Perhaps you could whip an e-mail off in the meantime then and hope they reply in a timely manner.
i cannot email them, i dont like ovh's email support they look arround my customers private files without my permission or the content owners permission.
AbyssUnderground
07-04-2009, 10:25
They do no such thing, they are not allowed to by law. If you won't e-mail or phone them then I can't help you, sorry.
Perhaps you could whip an e-mail off in the meantime then and hope they reply in a timely manner.
They do no such thing, they are not allowed to by law. If you won't e-mail or phone them then I can't help you, sorry.
Im not making up a theory here, they have done it 2 times to me past 2 weeks ;)
AbyssUnderground
07-04-2009, 11:43
Do you have proof? Accusing such a company of such things when its illegal for them to do so by law is a very serious allegation. The only time they are allowed access is if you say so or they have lawful authority if you're suspected of hosting illegal items by the appropriate authorities.
Do you have proof? Accusing such a company of such things when its illegal for them to do so by law is a very serious allegation. The only time they are allowed access is if you say so or they have lawful authority if you're suspected of hosting illegal items by the appropriate authorities.
They logged in to my server to check a network fault, i provided information about the network fault which clearly showed it was not on the server side but a routing problem but they loged into my server and ran "du -h --max-depth=1" on a folder to list me files they said are illegal content and said my server will be suspended... i realised they where trying to get me off there back and after a little talk they didnt continue with the suspension.
And 1 week before that they contacted me and said they set the server to recovery mode and ONLY allowed me ftp access for the backup of my files. They said my server had been hacked and i had 3 days of downtime and had to transfer 400gb of files to another server which took me hours to find and then i couldnt get my server back till i reinstalled the operating system i had to move all files back reconfigure my server install apache and modules i needed had alot of troubles because they looked arround my server and they have access to all ovh servers with ovh ssh keys which i can remove *more info http://help.ovh.co.uk/InstallOvhKey* note that i changed the root password and they did all this with that key.
Anyway like you told me to i phoned them up and seems that all my ports are now down on my server i sent a reboot request which didnt go though untill i sent another one while i was on the phone which did go through.
I will have to set the server to recovery mode if it doesnt help and try connecting to ssh.
AbyssUnderground
07-04-2009, 12:27
Thats very unusual. I know about the OVH key but it shouldn't allow them root access. Its for their monitoring script only for the Manager, and you do have the choice to remove it. Thankfully Windows servers don't have this and I changed my root password anyway.
horrorwood
07-04-2009, 15:18
OVH do place a lot of backdoors on their servers. If you actually remove them all and then ask for support they will complain..
AbyssUnderground
07-04-2009, 15:19
OVH do place a lot of backdoors on their servers. If you actually remove them all and then ask for support they will complain..
They're designed to be there so they can SSH into the server and fix any issues without you being there to authorise it, its part of their service to keep your server online. If you're uncomfortable with it you can remove it but it hinders their ability to fix problems without you being there to authorise it and give them the password.
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