Milambar
04-04-2009, 15:18
The netreport form refuses to accept it, as the "source ip is not a valid virgin media address."
Heres the email:
Delivered-To: <removed for privacy reasons>
Received: by 10.223.120.65 with SMTP id c1cs219304far;
Mon, 30 Mar 2009 14:33:43 -0700 (PDT)
Received: by 10.115.91.11 with SMTP id t11mr3836190wal.112.1238448821859;
Mon, 30 Mar 2009 14:33:41 -0700 (PDT)
Return-Path: <virginmedia@ccsurvey.com>
Received: from smtp00.ccsurvey.com (smtp00.ccsurvey.com [216.206.187.172])
by mx.google.com with ESMTP id m29si7684663poh.20.2009.03.30.14.33.41;
Mon, 30 Mar 2009 14:33:41 -0700 (PDT)
Received-SPF: pass (google.com: domain of virginmedia@ccsurvey.com designates 216.206.187.172 as permitted sender) client-ip=<removed for privacy>;
Authentication-Results: mx.google.com; spf=pass (google.com: domain of virginmedia@ccsurvey.com designates <removed> as permitted sender) smtp.mail=virginmedia@ccsurvey.com
Received: from admin09.cali.ccsurvey.com ([10.100.1.14])
by smtp00.ccsurvey.com (Switch-3.3.2/Switch-3.3.2) with ESMTP id n2ULXe1X020696
for <removed>; Mon, 30 Mar 2009 14:33:40 -0700
Date: Mon, 30 Mar 2009 14:33:40 -0700
Message-Id: <200903302133.n2ULXe1X020696@smtp00.ccsurvey.com>
Subject: The Virgin Media team would like to hear your feedback
From: Virgin Media & Satmetrix <virginmedia@ccsurvey.com>
To: <removed>
Reply-To: virginmedia@ccsurvey.com
MIME-Version: 1.0
Content-Type: text/html; charset="iso-8859-1"
<x-html>
<p><x-html><p><HTML><HEAD><TITLE>Virgin Media</TITLE><META content="MSHTML 6.00.2900.2963" name=GENERATOR></HEAD><BODY style="MARGIN-TOP: 0px; FONT-SIZE: 8pt; FONT-FAMILY: Arial, Tahoma, Verdana, sans-serif" text=#333333 vLink=#336699 link=#336699 bgColor=#ffffff><DIV dir=ltr align=left><SPAN class=852502612-27102006><FONT face=Arial size=2></FONT></SPAN><BR><DIV><TABLE cellSpacing=0 cellPadding=0 width=800 align=center bgColor=#ffffff border=0><TBODY><TR><TD vAlign=top align=left width=100%><IMG alt="Virgin Media" src="http://survey.ccsurvey.com/virg0701a/images/logo-virgin-media.jpg" width="800" height="160" border=0></TD><TR><TD bgColor=#ffffff colSpan=3><TABLE cellSpacing=0 cellPadding=20 width="100%" border=0><TBODY><TR><TD vAlign=top width="100%"><P><FONT style="FONT-SIZE: 12pt; TEXT-DECORATION: none" color=#333333 size=2>
<p><font style="font-size: 12pt; font-family: Arial, Helvetica;">
<p>Hi <removed>
<p>Thanks for getting in touch with our team recently about the query you had with your Virgin Media bill. We hope that things are now sorted out for you.
<p>In fact, that's what we're writing about. At Virgin Media, we want to make sure we give you the best customer service out there. So we'd really like to find out how things went for you when we dealt with your bill query.
<p>We've put together a few quick questions about how things went, and we'd really appreciate it if you'd take the time to let us know your thoughts. It shouldn't take longer than around one minute to complete.
<p>By finding out exactly how things went for you, we'll be able to understand the things we're getting right, and if there's anything you'd like us to do better. And we promise to use your feedback to make improvements where we can.
<p>If you'd like to take part in our survey, just click the web address below. Or you can simply cut and paste the entire web address into the web address box of your internet browser.
<p>
<p><a href="http://survey.ccsurvey.com/virg0701a/survey14.pl?yddun634342899vppkm">http://survey.ccsurvey.com/virg0701a/survey14.pl?yddun634342899vppkm</a>
<p>If you have any outstanding issues or would like to contact us, you can:
<p><UL type="circle"><LI>Simply dial 150 from your Virgin Media Phone. It's free. <LI>Or dial 0845 454 1111 from any other phone. </UL>
<p>Thanks very much in advance for your help.
<p>Yours sincerely,
<p>The whole team at Virgin Media
<p><hr COLOR=#CC0000>
<p></font>
<p><font style="font-size: 8pt; font-family: Arial, Helvetica;">
<p>** An important note**
<p>If you don't want to take part, and would like us to remove your details from future surveys and survey correspondence from Satmetrix on behalf of Virgin Media, please reply to this email with the word REMOVE in the subject line.
<p>And just so you know, this email is unique to you. So please don't pass this email to others as they won't be able to answer the questions, and we won't see their feedback.
<p><hr COLOR=#CC0000>
<p>Satmetrix, a leading provider of customer experience management solutions, will be conducting the survey on behalf of Virgin Media.
<p>Satmetrix does not use this information for any other purpose. If you'd like to find out more about how Satmetrix will use your information, just click on the following link to see their privacy statement: http://www.satmetrix.com/company/privacy.htm. And if you want to contact Satmetrix by mail, just write to them at Satmetrix, 2755 Campus Drive, Suite 300, San Mateo, CA 94403.
<p>Virgin Media looks after the data collected in this survey, and we may use your responses together with information we already have about you to make sure we're giving you the products and services you want. We'll treat the information we collect from you in accordance with our privacy policy. To take a look at our privacy policy, you can visit our web site at http://allyours.virginmedia.com/html/legal/oncable/privacypolicy.html Or you can write to our team at: Group Compliance, Virgin Media, 160 Great Portland Street, London, W1W 5QA.
<p>EU Respondents: The data collected from you may be transferred out of the European Economic Area (EEA) to be processed on behalf of and under the instruction of Virgin Media Corporation by a third party data processor based in the USA. Under the United States/European Union Data Protection Safe Harbor Agreement, Satmetrix will only process personal data for the purpose determined by Virgin Media.
<p></font>
<p></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><BR></DIV></BODY></HTML></x-html>
</x-html>
As you can see, it purports to be an official VM survey, yet it doesn't even come from a VM controlled domain. Riiight.. Official.. I was born yesterday too.
So, could anyone give me the appropriate address to forward it to, as I say, the netreport webpage refuses ot accept it.
Thanks.
Heres the email:
Delivered-To: <removed for privacy reasons>
Received: by 10.223.120.65 with SMTP id c1cs219304far;
Mon, 30 Mar 2009 14:33:43 -0700 (PDT)
Received: by 10.115.91.11 with SMTP id t11mr3836190wal.112.1238448821859;
Mon, 30 Mar 2009 14:33:41 -0700 (PDT)
Return-Path: <virginmedia@ccsurvey.com>
Received: from smtp00.ccsurvey.com (smtp00.ccsurvey.com [216.206.187.172])
by mx.google.com with ESMTP id m29si7684663poh.20.2009.03.30.14.33.41;
Mon, 30 Mar 2009 14:33:41 -0700 (PDT)
Received-SPF: pass (google.com: domain of virginmedia@ccsurvey.com designates 216.206.187.172 as permitted sender) client-ip=<removed for privacy>;
Authentication-Results: mx.google.com; spf=pass (google.com: domain of virginmedia@ccsurvey.com designates <removed> as permitted sender) smtp.mail=virginmedia@ccsurvey.com
Received: from admin09.cali.ccsurvey.com ([10.100.1.14])
by smtp00.ccsurvey.com (Switch-3.3.2/Switch-3.3.2) with ESMTP id n2ULXe1X020696
for <removed>; Mon, 30 Mar 2009 14:33:40 -0700
Date: Mon, 30 Mar 2009 14:33:40 -0700
Message-Id: <200903302133.n2ULXe1X020696@smtp00.ccsurvey.com>
Subject: The Virgin Media team would like to hear your feedback
From: Virgin Media & Satmetrix <virginmedia@ccsurvey.com>
To: <removed>
Reply-To: virginmedia@ccsurvey.com
MIME-Version: 1.0
Content-Type: text/html; charset="iso-8859-1"
<x-html>
<p><x-html><p><HTML><HEAD><TITLE>Virgin Media</TITLE><META content="MSHTML 6.00.2900.2963" name=GENERATOR></HEAD><BODY style="MARGIN-TOP: 0px; FONT-SIZE: 8pt; FONT-FAMILY: Arial, Tahoma, Verdana, sans-serif" text=#333333 vLink=#336699 link=#336699 bgColor=#ffffff><DIV dir=ltr align=left><SPAN class=852502612-27102006><FONT face=Arial size=2></FONT></SPAN><BR><DIV><TABLE cellSpacing=0 cellPadding=0 width=800 align=center bgColor=#ffffff border=0><TBODY><TR><TD vAlign=top align=left width=100%><IMG alt="Virgin Media" src="http://survey.ccsurvey.com/virg0701a/images/logo-virgin-media.jpg" width="800" height="160" border=0></TD><TR><TD bgColor=#ffffff colSpan=3><TABLE cellSpacing=0 cellPadding=20 width="100%" border=0><TBODY><TR><TD vAlign=top width="100%"><P><FONT style="FONT-SIZE: 12pt; TEXT-DECORATION: none" color=#333333 size=2>
<p><font style="font-size: 12pt; font-family: Arial, Helvetica;">
<p>Hi <removed>
<p>Thanks for getting in touch with our team recently about the query you had with your Virgin Media bill. We hope that things are now sorted out for you.
<p>In fact, that's what we're writing about. At Virgin Media, we want to make sure we give you the best customer service out there. So we'd really like to find out how things went for you when we dealt with your bill query.
<p>We've put together a few quick questions about how things went, and we'd really appreciate it if you'd take the time to let us know your thoughts. It shouldn't take longer than around one minute to complete.
<p>By finding out exactly how things went for you, we'll be able to understand the things we're getting right, and if there's anything you'd like us to do better. And we promise to use your feedback to make improvements where we can.
<p>If you'd like to take part in our survey, just click the web address below. Or you can simply cut and paste the entire web address into the web address box of your internet browser.
<p>
<p><a href="http://survey.ccsurvey.com/virg0701a/survey14.pl?yddun634342899vppkm">http://survey.ccsurvey.com/virg0701a/survey14.pl?yddun634342899vppkm</a>
<p>If you have any outstanding issues or would like to contact us, you can:
<p><UL type="circle"><LI>Simply dial 150 from your Virgin Media Phone. It's free. <LI>Or dial 0845 454 1111 from any other phone. </UL>
<p>Thanks very much in advance for your help.
<p>Yours sincerely,
<p>The whole team at Virgin Media
<p><hr COLOR=#CC0000>
<p></font>
<p><font style="font-size: 8pt; font-family: Arial, Helvetica;">
<p>** An important note**
<p>If you don't want to take part, and would like us to remove your details from future surveys and survey correspondence from Satmetrix on behalf of Virgin Media, please reply to this email with the word REMOVE in the subject line.
<p>And just so you know, this email is unique to you. So please don't pass this email to others as they won't be able to answer the questions, and we won't see their feedback.
<p><hr COLOR=#CC0000>
<p>Satmetrix, a leading provider of customer experience management solutions, will be conducting the survey on behalf of Virgin Media.
<p>Satmetrix does not use this information for any other purpose. If you'd like to find out more about how Satmetrix will use your information, just click on the following link to see their privacy statement: http://www.satmetrix.com/company/privacy.htm. And if you want to contact Satmetrix by mail, just write to them at Satmetrix, 2755 Campus Drive, Suite 300, San Mateo, CA 94403.
<p>Virgin Media looks after the data collected in this survey, and we may use your responses together with information we already have about you to make sure we're giving you the products and services you want. We'll treat the information we collect from you in accordance with our privacy policy. To take a look at our privacy policy, you can visit our web site at http://allyours.virginmedia.com/html/legal/oncable/privacypolicy.html Or you can write to our team at: Group Compliance, Virgin Media, 160 Great Portland Street, London, W1W 5QA.
<p>EU Respondents: The data collected from you may be transferred out of the European Economic Area (EEA) to be processed on behalf of and under the instruction of Virgin Media Corporation by a third party data processor based in the USA. Under the United States/European Union Data Protection Safe Harbor Agreement, Satmetrix will only process personal data for the purpose determined by Virgin Media.
<p></font>
<p></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><BR></DIV></BODY></HTML></x-html>
</x-html>
As you can see, it purports to be an official VM survey, yet it doesn't even come from a VM controlled domain. Riiight.. Official.. I was born yesterday too.
So, could anyone give me the appropriate address to forward it to, as I say, the netreport webpage refuses ot accept it.
Thanks.