pabscars
03-04-2009, 09:40
VM Note the bit about call centres at the bottom, this indicates that overseas call centres are not the way forward.
Apologies if this has been posted anywhere else.
Thursday 2nd April
Britain's best broadband providers
By Szu Ping Chan
It was a case of out with the old, and in with the new this week, as newcomer O2 was crowned Britain's best broadband provider, while traditional companies such as BT and AOL were left at the bottom of the pile.
The largest independent broadband survey by USwitch looked at nine broadband providers across 11 categories, including customer service, ease of use and technical support.
O2 came first in nine categories, scoring a 92% overall customer satisfaction rating, while bringing up the rear was AOL, with only 66% of customers satisfied.
Here's a closer look at how they shaped up:
Ranking Provider Overall customer satisfaction score, Position last year
1 O2 92% n/a
2 Plusnet 88% 1
3 Sky 87% 2
4 TalkTalk 80% 2
5 Virgin 78% 3
6 Tiscali 76% 3
7 BT 74% 8
8 Orange 70% 9
9 AOL 66% 5
O2 has blown away all competition since it joined the broadband race in October 2007, and is a firm favourite among reviewers and lovemoney.com readers alike.
With unlimited downloads, speeds of up to 20Mb, and free, UK based call centres on offer, it's not hard to see why.
Apologies if this has been posted anywhere else.
Thursday 2nd April
Britain's best broadband providers
By Szu Ping Chan
It was a case of out with the old, and in with the new this week, as newcomer O2 was crowned Britain's best broadband provider, while traditional companies such as BT and AOL were left at the bottom of the pile.
The largest independent broadband survey by USwitch looked at nine broadband providers across 11 categories, including customer service, ease of use and technical support.
O2 came first in nine categories, scoring a 92% overall customer satisfaction rating, while bringing up the rear was AOL, with only 66% of customers satisfied.
Here's a closer look at how they shaped up:
Ranking Provider Overall customer satisfaction score, Position last year
1 O2 92% n/a
2 Plusnet 88% 1
3 Sky 87% 2
4 TalkTalk 80% 2
5 Virgin 78% 3
6 Tiscali 76% 3
7 BT 74% 8
8 Orange 70% 9
9 AOL 66% 5
O2 has blown away all competition since it joined the broadband race in October 2007, and is a firm favourite among reviewers and lovemoney.com readers alike.
With unlimited downloads, speeds of up to 20Mb, and free, UK based call centres on offer, it's not hard to see why.