|Kippa|
27-03-2009, 13:01
Basically I am in Blackpool which in the new STM trial area outlined here : http://www.virginmedia.com/customers/traffictrial/
From my understanding the traffic management hours for monday to friday are between ONLY between 16.00 hours to 21.00 hours.
Today I start downloading at 11am and about 12.10pm I see that traffic management has kicked in. I ring up customer support and he says that yes traffic management currently on, on my internet connection.
He went away and talked to someome else, I think it was the 2nd line support.
I explained that I was in Blackpool where there is the trial STM times. He said that the "normal" traffic managent hours applies between 10 and 3 as well as the new trial hours and that there was nothing that he could do.
So what are the offical traffic managment hours in Blackpool at the moment? Is he right in saying that traffic management should be on between 10am and 3pm in the trial area? If not, then he is wrong, could someone give me a number to ring to make sure that I don't get messed about, or a contact email or anthing else.
Could someone please clarify the hours in the trial area.
From my understanding the traffic management hours for monday to friday are between ONLY between 16.00 hours to 21.00 hours.
Today I start downloading at 11am and about 12.10pm I see that traffic management has kicked in. I ring up customer support and he says that yes traffic management currently on, on my internet connection.
He went away and talked to someome else, I think it was the 2nd line support.
I explained that I was in Blackpool where there is the trial STM times. He said that the "normal" traffic managent hours applies between 10 and 3 as well as the new trial hours and that there was nothing that he could do.
So what are the offical traffic managment hours in Blackpool at the moment? Is he right in saying that traffic management should be on between 10am and 3pm in the trial area? If not, then he is wrong, could someone give me a number to ring to make sure that I don't get messed about, or a contact email or anthing else.
Could someone please clarify the hours in the trial area.