New Netgear Router & Poor Speeds

[NH001]

Still trying to sort out my 20MB -> 50MB increase but that is another story.

However, have installed the new WNR2000 router. When direct ethernet from laptop to modem getting speeds of aorund 10 - 15MB. When via the router only getting around 600K! Upload speeds are constant for both around 1MB.

Nothing else is using the router and even disabled wireless.

Anybody any ideas?

---------- Post added at 17:14 ---------- Previous post was at 16:55 ----------

Just replugged in my old Linksys router and getting about 8MB so suggests settings are wrong with N router or is faulty?

---------- Post added at 17:39 ---------- Previous post was at 17:14 ----------

I'll get bored soon but this may have something to do with IP addresses.

When plugged direct to modem or via old Linksys IP one thing and speed OK but when with Netgear is something else but lower. xx.xx.yyy.zzz (yyy and zzz different).

Any help appreciated but going back to my Linksys for the moment I think.

[NH001]

I have received a replacement router from Netgear and still having problems. I don't want to call them again without an idea - can anybody suggest anything.

Plug laptop direct to modem - get 50mb/s
Use my old Linksys router - get 40mb/s+ (wired via cat5e)
Use the 2nd Netgear N and get 1 mb/s (same as one I have sent back)

I've even used their supplied cables (I have 2 set now!) in both ends and still no improvement. Firmware is latest version.

[martyh]

my advise would be to call netgear ,but before you do you could try changing the channel on the router or changing the security setting first(thats what netgear will do) also you could try connecting your laptop to the router with a cable and see what speed you get (incase it's your adapter)

[NH001]

This is all via CAT5e cable. Not even tried wireless yet on Netgear!

[martyh]

how are you measuring your speed

[NH001]

Using SpeedTest but also checked via file downloads.

[Nollauno]

Have you checked the router to see if there is a QoS on there that is hampering the speed?

[NH001]

Update on this - nothing in QoS so have called Netgear support again. The normal tweaking of setting and checking firmware but nothing. It is being escalated again but just hope don't want me to send this router back as well - I feel it maybe pointless!

Is anybody getting good speeds using a router apart from the Netgear one? I get 30-40 Mbps on my 3 year old Linksys one.

[Nollauno]

I'm moving from a 20mb service to 50mb on Thursday, I have asked them to use my old router at the moment until I can unpack the new router WNR2000 and set it up correctly on my network (with the correct IP address or each machine, etc.). Once I have the router I may be able to shed some light on it in the mean time, have you check the router logs to see if there are any errors?

[Lone Star]

Is anybody getting good speeds using a router apart from the Netgear one? I get 30-40 Mbps on my 3 year old Linksys one.

Got this result a few minutes ago using WNR2000. I'm on XL, so not too bad, and very similar to what I used to get with a Linksys WRT54G.

http://www.speedtest.net/result/452189207.png

[telfordcable]

Maybe try new ethernet cable cat6 rather than cat5e

[NH001]

Thanks for comments and thoughts. Not sure the change of cables will make a difference (have swapped them between cat5 and 5e) but may give it a try.

There is something in the logs but don't really understand if an issue or not - any comments appreciated.

Netgear Logs
[DoS Attack: IP Spoofing] from source: 192.168.1.20, port 15095, Tuesday, April 14,2009 20:51:27
[admin login] from source 192.168.1.100, Tuesday, April 14,2009 20:47:21
[DoS Attack: IP Spoofing] from source: 192.168.1.20, port 15095, Tuesday, April 14,2009 20:47:19
[DHCP IP: 192.168.1.100] to MAC address XX, Tuesday, April 14,2009 20:47:07
[DoS Attack: IP Spoofing] from source: 192.168.1.20, port 15095, Tuesday, April 14,2009 20:46:49
[Initialized, firmware version: V1.2.0.8] Tuesday, April 14,2009 20:46:49

However, the IP comments did ring a bell. I get different IP addresses between routers. Netgear seems to be on xx.xx.213.xx and Linksys on xx.xx.219.xx but this may just be because I need to reboot the modem each time.

The speed differences are quite dramatic!

Via Netgear
https://www.cableforum.co.uk/images/local/2009/04/46.png (http://www.speedtest.net)

Via Linksys (that is a bit higher than normal!)
https://www.cableforum.co.uk/images/local/2009/04/47.png (http://www.speedtest.net)

[telfordcable]

Blimey cor me, I thought netgear suppose to be really good ? Very shocking myself over Netgear WNR2000 poor speed on 50Mbps. Virgin Media should stop supply netgear and try different router instead.

[NH001]

I thought netgear suppose to be really good ?

I am sure Netgear kit is on the main very good - otherwise there would be hundreds of posts like mine. I don't think I would be unlucky enough to have been sent 2 faulty devices so I assume it must be something local to me or my configuration. But what?

That is the million $ (well £80) question!

[Nameless]

netgear have allways been good, do you use anything else wireless in the house that could mess with the signal? tried a different channel on the router?

[NH001]

I'm only using it hard wired so far. The N range wireless is one reason I want to get this working correctly.

[kiwiculture]

If your router is using a different external IP to connect to the internet, than your laptop is when connecting direct then you will definately have a different speed.

It's likely some auto configure thing gone wrong.

Connect with your old linksys or laptop direct
Write down the:
mac address
(this is the unique ethernet address the VM modem expects to see)

dns address
( this is where to lookup dns queries should be 194.168.4.100)

subnet mask
(255.255.255.252 for me)

default gateway
( this should be a 192.168.X.X number = local network router if not direct,
or a real external ip 86.17.X.X.X )

this will be in the router under status or setup or admin.
in windows xp you can find this from a command window with: ipconfig /all

Then manually enter those details into the netgear.
Your router should have two IP numbers it's local network address and it's external IP number which is given to it by VM
(after it reads the mac address).

For instance you'll need to tell it to spoof (pretend) to have the mac address of your laptop. It'll be something like 01:AB:CD:23:34:21.

This way VM will assign your router a good IP.

Also turn off wireless for now, one less detail.
Make sure you are plugging the modem into the uplink port of the router.

Hope this helps

[NH001]

Thanks for the comprehensive reply.

I wasn't able to get any connection by hard coding IPs etc but did when changed MAC addresses to that of laptop and Linksys device. However, still getting speeds of around 1Mbps.

I have even restored factory settings and re-installed. The only thing I noted was when the device looks for current configuration it did not note I had a router already. Not sure if it did for anybody else.

Back to the Linksys for now!

[NH001]

Raised a new call with Netgear last Wed - was being escalated to senior supervisor but still waiting!

I am thinking of downgrading back to 20 MB. Where do people think this will leave me re: refund on installation and modem (that is not fit for purpose of me)?

[telfordcable]

I got the router WNR2000 and the USB adapter but both boxes is not open yet (unopen) because I give my 50Meg a try out for 7 working days before can decide myself to kept 50Meg or cancel it and walk away from virgin media. Because the 50Meg cable modem and the router/usb might have go back to virgin if I did cancel my 50Meg within 7 working days.

[NH001]

Raised a new call with Netgear last Wed - was being escalated to senior supervisor but still waiting!

I am thinking of downgrading back to 20 MB. Where do people think this will leave me re: refund on installation and modem (that is not fit for purpose of me)?

Has an email from Netgear this am to say they have closed my call as they replied and no reply from me so assuming it is fixed. Their reply was to say they had escalated to a supervisor - and nothing since.

Call re-opened but loosing patience.....

[TAZMANUK]

Hi i have the same router but i also have the wn111v2 usb 2.0 adapter however i am having problems when this adapter is left plugged in, because when i boot up my pc (dell e521) the pc stalls or hangs at boot up and fails to boot or leave the dell boot screen, the only option is to switch the pc off again unplug thye adapter (wn111v2) and switch the pc back on again, then plug in the adapter, which is annoying since myt other usb devices i dont have to do this.

any thoughts on a fix?, ive emailed netgear just waiting for them to get back to me, my pc has the up to date bios and running vista 32bit 4gb ram

[cook1984]

Can you check that when you plug the laptop in to the router it auto-negotiates the correct wire speed? If you are XP just left click on the network icon in the system tray.

You should be connected at 100mb full duplex to the router. If the laptop has gigabit ethernet, make sure jumbo frames is disabled. Also check the MTU is not too high.

If the router has the facility, check that it is connected to the modem at the right speed too (again, 100mb full duplex).

If you have two computers, you can connect one to the WAN side and one to the LAN side of the router and try transferring files or just using something like iperf to check the transfer speed.

The router you have should be capable of 70, maybe 80mb with a very low number of connections. With P2P and 500+ connections it might just hit 50mb. Probably the best bet for 50meg would be to get a Buffalo router and run Tomato on it. Buffalo routers can hit 98mb under realistic conditions, as they are design for use on Japanese 100/100 fibre. I have two and can confirm they work as advertised.

[NH001]

Can you check that when you plug the laptop in to the router it auto-negotiates the correct wire speed? If you are XP just left click on the network icon in the system tray.

You should be connected at 100mb full duplex to the router. If the laptop has gigabit ethernet, make sure jumbo frames is disabled. Also check the MTU is not too high.

If the router has the facility, check that it is connected to the modem at the right speed too (again, 100mb full duplex).


RESULT!

https://www.cableforum.co.uk/images/local/2009/04/30.png (http://www.speedtest.net)

I was checking above and all looked OK then remembered TCP Optimiser. After resetting back to initial defaults obtained the above. No idea what was the incorrect setting but working OK now.

Thanks to all for suggestions!

[cook1984]

Hail to the king baby.