RedOni
26-03-2009, 14:35
I came this country 5 year ago, and find a strange thing today, old customer need to pay more than new customer?
I use the 1MB BB from top-sex box and pay £18 a month. I want to use the Selfcare on the virgin media website, and found my ex-ntl account is not working. So I called the customer service and a staff of VM told me my BB need a cable modem to use the selfcare and can send me free, then he tell me my bb will be upgraded to 10MB and I need to pay £25 a month, but I found it is £20 a month for 10MB BB from virgin media website previously.
I asked why I need to pay more and was told it's a upgrade and as a old customer I don't need to pay £30 installation fee. So I asked whether I can get the same price on the website if I pay the £30 installation fee, the answer is no, there is no option of it.
I have used VM BB for 4 years, since NTL, but I can't understand why I need to pay more? Old customer can't get any preferential in the country, but new customer can?
What should I do? Upgrade and pay £25 a month? Can I cancel my BB service and then order it again from VM website to get a £20 a month? Let it be, still use the 1MB BB?
I use the 1MB BB from top-sex box and pay £18 a month. I want to use the Selfcare on the virgin media website, and found my ex-ntl account is not working. So I called the customer service and a staff of VM told me my BB need a cable modem to use the selfcare and can send me free, then he tell me my bb will be upgraded to 10MB and I need to pay £25 a month, but I found it is £20 a month for 10MB BB from virgin media website previously.
I asked why I need to pay more and was told it's a upgrade and as a old customer I don't need to pay £30 installation fee. So I asked whether I can get the same price on the website if I pay the £30 installation fee, the answer is no, there is no option of it.
I have used VM BB for 4 years, since NTL, but I can't understand why I need to pay more? Old customer can't get any preferential in the country, but new customer can?
What should I do? Upgrade and pay £25 a month? Can I cancel my BB service and then order it again from VM website to get a £20 a month? Let it be, still use the 1MB BB?