VectorSigma
23-03-2009, 23:43
Hi guys you may well be my last hope, here is my story.
I have been with Virgin since the very early NTL/Telewest days and up until last year never had a single problem with it.
Then one day i started to get a lot of Disconnections on games, net pages, streaming vids etc crashing or taking ages to load. After continuing to report this since October last year and 34 phone calls later, i finally got a call from a senior technician to admit and confirm the is an exchange traffic overload problem in my area which gives out bad SnR, and surprise surprise its been faulty since Oct 2008 and the equipment bacially cannot cope and needs upgrading.
Now for the great part, getting to this answer has taken me to their Indian call centre on numerous occasions where they all spout the same " Have you reset/tried a new modem" drivel. In short i now have a massive internet Packet Loss and connection issue which wont be fixed until.... October 2009!!!!!
Now why could they not admit this to me earlier? Ive had 3 technicians out and 4 new modems, changed packages twice as well.
Here are some of my line monitor results for Packet Loss Data checks....
http://www.dslreports.com/testhistory/1617327/2b2a5
This especially isnt good for online gaming as i suffer with horrific latency and ping times. Is there anything i can do to correct the whole issue sooner?
Many thanks for any help in advance.... Barry
I have been with Virgin since the very early NTL/Telewest days and up until last year never had a single problem with it.
Then one day i started to get a lot of Disconnections on games, net pages, streaming vids etc crashing or taking ages to load. After continuing to report this since October last year and 34 phone calls later, i finally got a call from a senior technician to admit and confirm the is an exchange traffic overload problem in my area which gives out bad SnR, and surprise surprise its been faulty since Oct 2008 and the equipment bacially cannot cope and needs upgrading.
Now for the great part, getting to this answer has taken me to their Indian call centre on numerous occasions where they all spout the same " Have you reset/tried a new modem" drivel. In short i now have a massive internet Packet Loss and connection issue which wont be fixed until.... October 2009!!!!!
Now why could they not admit this to me earlier? Ive had 3 technicians out and 4 new modems, changed packages twice as well.
Here are some of my line monitor results for Packet Loss Data checks....
http://www.dslreports.com/testhistory/1617327/2b2a5
This especially isnt good for online gaming as i suffer with horrific latency and ping times. Is there anything i can do to correct the whole issue sooner?
Many thanks for any help in advance.... Barry