View Full Version : VM 2mb to get free 10 mb upgrade?
hi , i read that 2mb customers will get an upgrade to 10 mb in may with certain restrictions .Is this true ?
chuzzlemonkey
16-03-2009, 14:27
It certainly is :)
Its not actually a free upgrade, as such, as your price is going up by £2.00 on the 1st May. Still, its quite reasonable for the upgrade if you ask me :tu:
nomadking
16-03-2009, 14:29
I received an email from VM on Fri 13th.
To make sure you’re always getting the most out of the fast changing internet world, we’ve been speeding up your service. We’ve already upgraded customers from up to 4Mb to up to 10Mb and now it’s your turn. We’ll be boosting your broadband from up to 2Mb to up to 10Mb. But who says we need to stop there?
chuzzlemonkey
16-03-2009, 14:30
Just to add to my previous post here's the difference in thresholds between the M 10mb package and the L package, before STM kicks in:
M Tier (10Mb) 512kb up
Time of Day: Eve DS 4-9pm Eve US 3pm-8pm Day DS 10am-3pm
Penalty Duration: 5 hours
Threshold Download Speed (Eve): 750MB (Day) : 1500MB
Threshold Upload Speed (Eve): 400MB (subject to trials)
L Tier (10Mb) 512kb up
Time of Day: Eve DS 4-9pm Eve US 3pm-8pm Day DS 10am-3pm
Penalty Duration: 5 hours
Threshold DS (Eve): 1500MB (Day) : 3000MB
Threshold US (Eve): 800MB
Turkey Machine
16-03-2009, 14:49
That's a very harsh set of restrictions on M 10Mbit. :eek:
That's a very harsh set of restrictions on M 10Mbit. :eek:
Vm dont do restrictions they do unlimited :P
Dont forget docsis3 will help :P.
chuzzlemonkey
16-03-2009, 15:02
Yup unlimited, its just the STM that hits them when/if they hit the threshold UL/DL speeds.
I imagine some customers will UG to the L tier of 10mb just to raise their thersholds...
nomadking
16-03-2009, 15:10
Yup unlimited, its just the STM that hits them when/if they hit the threshold UL/DL speeds.
I imagine some customers will UG to the L tier of 10mb just to raise their thersholds...
If there is a £2 increase in May, then it might be worthwhile upgrading now to 10Mb L for the same increase for an existing customer to £20.
Turkey Machine
16-03-2009, 15:14
Shame my internet "contract" lasts until November/December time. No chance of a rebate either cos I won't be living where the modem's connected.
chuzzlemonkey
16-03-2009, 15:17
Yup, if your current package allows you to upgrade at that price then go for it! :tu:
bare in mind, though, that if you're already on a bundle deal it could cost as much as an additional £7 to upgrade to the top L tier.
For example. If you have 3for30
BBI:medium
Telephone:medium
tv:large.
Then effectively you're paying £9.50 for your TV and £9.50 your Broadband, then £11 for the line rental. So by upgrading the BB to L (for as much as £7 - could be less) you'll still only be paying a maximum of £16.50 for the broadband.
A little confusing but i just wanted people to be aware that they won't necessarily be able to ug fom M to L for £2.00.
Just to add to my previous post here's the difference in thresholds between the M 10mb package and the L package, before STM kicks in:
M Tier (10Mb) 512kb up
Time of Day: Eve DS 4-9pm Eve US 3pm-8pm Day DS 10am-3pm
Penalty Duration: 5 hours
Threshold Download Speed (Eve): 750MB (Day) : 1500MB
Threshold Upload Speed (Eve): 400MB (subject to trials)
L Tier (10Mb) 512kb up
Time of Day: Eve DS 4-9pm Eve US 3pm-8pm Day DS 10am-3pm
Penalty Duration: 5 hours
Threshold DS (Eve): 1500MB (Day) : 3000MB
Threshold US (Eve): 800MB
Above is just a trial for the moment and this link shows the areas in the trial.
http://allyours.virginmedia.com/html/internet/trafficTrial.html
That's a very harsh set of restrictions on M 10Mbit. :eek:
It's less harsh than they are on at the moment - so I doubt people will notice.
And if they do need less STM - then they can upgrade to BB L ;)
broadbandking
16-03-2009, 15:50
Call customer services as you might be suprised as it might be cheaper than you think.
chuzzlemonkey
16-03-2009, 15:52
Call customer services as you might be suprised as it might be cheaper than you think.
But as i said, it might not be! lol
You know as well as i do Mr BBK, it all depends on the customer's current package.
broadbandking
16-03-2009, 21:42
But as i said, it might not be! lol
You know as well as i do Mr BBK, it all depends on the customer's current package.
Hence might be suprised
hi thanks for the heads up. I have 2 mb standalone and pay £10 pm, could i ring vm tommorrow and get m 10 mb fo £12 pm? or do i have to wait until may?
You will have to wait until May
And you won't get the £2 increase until your £10 offer runs out
Tarantella
17-03-2009, 07:14
You will have to wait until May
And you won't get the £2 increase until your £10 offer runs out
By which time ,if I am correct, the price for 10mb bb will be the same as if you continued into a 2nd year of contract with the 2mb bb?
In which case, for those wishing to have at least a further 12 months contract with virginmedia, taking up the upgrade bundle offer of tv, phone and 10mb for £14 a month would save money, would it not?
Not really as its £14 + £11 line rental = £25
Wheras BB M once any offers run out will be £20 from 1st May (or £21.25 on paper bills)
Basisboy
17-03-2009, 10:39
Can anyone tell me what the difference (apart from £10) between a 2MB / 4MB -> 10MB upgrade and an existing 10MB connection?
Surely if downgraded to 4MB and was then upgraded I'd be better off per month?
I don't think VirginMedia got the marketing right here ....
Cheers
nomadking
17-03-2009, 11:03
I'm on BB M, TV XL, Phone M for £50/month paid by DD with ebilling at the moment. If I upgrade BB to L and agree to a new 12 month contract, will I end up paying £34.50 for first 3 months and £46/month thereafter plus £50 credit on my bill according to build your own bundle section of VM website? That would be a saving of £84.50(3x£11.50+£50) and £4/month and as the website says that the prices are the new ones(ie from 1st May 2009) that would include any suggested £2/month increase.
*Some of our prices are changing on 1st May 2009, and all the prices on this website are the new prices. We've updated the prices on our website now because we bill for our services in advance
No you won't - as you already have all 3 services you cannot order them as new online which you need to do to qualify for the £50 online order credit
Also as you already have XL tv you would not qualify for the 3 month TV reduction
You probably would be able to get the £46 bundle though
chuzzlemonkey
17-03-2009, 11:55
Can anyone tell me what the difference (apart from £10) between a 2MB / 4MB -> 10MB upgrade and an existing 10MB connection?
Surely if downgraded to 4MB and was then upgraded I'd be better off per month?
I don't think VirginMedia got the marketing right here ....
Cheers
I don't think you've got your information right either. There is no 4mb service and hasn't been for a while.. And there currently is no downspin option from BBI:L anyway.
nomadking
17-03-2009, 13:28
Contacted CS, they offered £1.50 extra for move to BB XL, but £7 extra for BB L which seems silly.
Put through to customer relations and was offered(didn't threaten to leave or anything like that, just asked for a bundle deal) £38.75/month(was £50) on an 'indefinite basis' moving from BB M to L. That's better than the deal for new customers. Upgrade to BB L was even done quickly whilst still on phone. Paying £11.25/month less for an improved service. Result.:)
chuzzlemonkey
17-03-2009, 13:30
Contacted CS, they offered £1.50 extra for move to BB XL, but £7 extra for BB L which seems silly.
Put through to customer relations and was offered(didn't threaten to leave or anything like that, just asked for a bundle deal) £38.50/month(was £50) on an 'indefinite basis' moving from BB M to L. That's better than the deal for new customers. Upgrade to BB L was even done quickly whilst still on phone. Paying £11.50/month less for a improved service. Result.:)
Sweet! :tu: Looks like you've managed to get a retention deal you lucky thing!
See, and people say that VM never give existing customers anything ;)
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