monkeyonamoped
11-03-2009, 11:03
Hello all,
on Saturday my 20meg broadband went down completely so I called 151 & went through all the steps. When I told the advisor that the 'ready' light on the modem was flashing on & off he stated that this would need a technician visit & one was booked for Monday. When I then got up on Sunday the 'ready' light was constant & my connection was working fine, so I called back & cancelled the visit.
Fast forward to Monday evening & the connection was gone again & stayed off all the following day, so last night I called again & have booked a visit for tomorrow, Thursday. Lo & behold I get up today & the connection is back up & running. If the tech arrives tomorrow & the connection is working will he take any action, or will I just be accused of timewasting?
I'm in Warrington & when I called tech support there was a recorded message saying that they were aware of issues in the North West & Manchester, but when I spoke to the advisor he didn't seem to think that my area was one of those affected.
on Saturday my 20meg broadband went down completely so I called 151 & went through all the steps. When I told the advisor that the 'ready' light on the modem was flashing on & off he stated that this would need a technician visit & one was booked for Monday. When I then got up on Sunday the 'ready' light was constant & my connection was working fine, so I called back & cancelled the visit.
Fast forward to Monday evening & the connection was gone again & stayed off all the following day, so last night I called again & have booked a visit for tomorrow, Thursday. Lo & behold I get up today & the connection is back up & running. If the tech arrives tomorrow & the connection is working will he take any action, or will I just be accused of timewasting?
I'm in Warrington & when I called tech support there was a recorded message saying that they were aware of issues in the North West & Manchester, but when I spoke to the advisor he didn't seem to think that my area was one of those affected.