View Full Version : 2MB Question
Now that VM have upgrade the 2MB service to 10MB, how much are VM customers paying for the 2MB service, as they haven't done the free upgrade for people using the 2MB service yet.
Thanks
Now that VM have upgrade the 2MB service to 10MB, how much are VM customers paying for the 2MB service, as they haven't done the free upgrade for people using the 2MB service yet.
Thanks
The upgrade does not start till May.
broadbandking
08-03-2009, 21:36
and it'll cost £2 more
and it'll cost £2 more
How much do 2MB customers currently pay VM?
So it's not a free upgrade to 10MB?
Thanks
BB M customers currently pay a maximum of £18 - which is what shows on the bill before any discounts.
BB M from 1st May will cost a maximum of £20 before any discounts
Whether the two are connected is up to you - however quite a few other prices are also changing on the 1st of May
So Virgin make a big claim about upgrading customers as the biggest broadband upgrade programme in history ... and neglect to say in their big press call that they are putting up the price by £2 (which on £18 current rate is above 10% rise) - in fact, the press statement only refers to £14 as the price of this new service as part of a package?
MrB
The £14 price is BB L when taken with a phoneline - £25 in total. This is now the minimum product avaliable for sale. It has nothing to do with BB M.
BB M with a phoneline was £10 when taken with a phoneline - £21 in total
From 1st of May BB M goes up by £2 taking the bundle to £23.
Same applies for the 3 for £31. That will rise to £33
The £14 price is BB L when taken with a phoneline - £25 in total. This is now the minimum product avaliable for sale. It has nothing to do with BB M.
BB M with a phoneline was £10 when taken with a phoneline - £21 in total
From 1st of May BB M goes up by £2 taking the bundle to £23.
Same applies for the 3 for £31. That will rise to £33
Sorry BenMcr, I know - that was my point - most of the press release (clearly indicated by the title) related to migrating all M people to L, but the only price mentioned was the new L pricing (which apparently doesn't apply to these people anyway) - now if they had said it would only be £12 instead of £10 (£23 instead of £21) it isn't necessarily a big deal, but still not transparent.
MrB
It's funny that they say 'M' customers will be getting a free upgrade though, when clearly they are going to be charged £2 more.
Sorry BenMcr, I know - that was my point - most of the press release (clearly indicated by the title) related to migrating all M people to L, but the only price mentioned was the new L pricing (which apparently doesn't apply to these people anyway) - now if they had said it would only be £12 instead of £10 (£23 instead of £21) it isn't necessarily a big deal, but still not transparent.
MrB
They do clarify it at the bottom though.
I think just didn't want lots of press going 'Get BB M from Virgin' when it isn't avaliable
---------- Post added at 22:29 ---------- Previous post was at 22:26 ----------
It's funny that they say 'M' customers will be getting a free upgrade though, when clearly they are going to be charged £2 more.
I think they class it as a 'free' upgrade in that the £2 increase will apply whether you have got the increased speed or not
Same as the XL 10 to 20Mbit upgrade in 2007.
Oh right I see. Well in that case if you are automatically charged £2 more and are paying £20 for 2mb then that would be a coomplete rip-off. I hope they upgrade people quickly.
broadbandking
09-03-2009, 08:22
Oh right I see. Well in that case if you are automatically charged £2 more and are paying £20 for 2mb then that would be a coomplete rip-off. I hope they upgrade people quickly.
You get it quicker if you register for the upgrade
dcclanuk
09-03-2009, 09:14
WHAT THE HELL!
£2 more? I never knew any of this! All I knew was the increase from 2mb to 10mb!:mad:
Damn they should be more clearer!!!
So can someone tell me how much it would cost me if I had the following:
"Bundle 3"- I think it is called, i.e.
Phoneline with TU24, 2mb broadband and basic TV, for which we are currently paying £20.50(/£20.49)
So will this go up by £2 or whats gonna happen here BenMcr?:D
edit: broadbandking, what do you mean by "register"?
"Bundle 3"- I think it is called, i.e.
Phoneline with TU24, 2mb broadband and basic TV, for which we are currently paying £20.50(/£20.49)
That will go probably go to £22.49 or £23.74 if you are getting paper bills
edit: broadbandking, what do you mean by "register"?
Apparently to get the speed increase there will be a requirement to register on a website to get the uplift. probably to do with equipment
trevor1969
09-03-2009, 13:39
where can i register for the upgrade
It has not yet been published
dcclanuk
09-03-2009, 14:22
That will go probably go to £22.49 or £23.74 if you are getting paper bills
Apparently to get the speed increase there will be a requirement to register on a website to get the uplift. probably to do with equipment
So that's £23.74 + £10 for Star Plus = £33.74!!!
+ all those call charges which are fair apart from the ridiculously high "connection fee" of 7/8p :rolleyes:
Oh well, I just hope I get the full 10mb speeds! My modem certainly can cope, the blue ntl:250! Will register ASAP if the price goes up for everyone at the same time regardless of when you get the upgrade!!!
What will happen for those on 2mb through a STB?
General Maximus
12-03-2009, 19:35
don't complain dude, you are going to notice such a huge difference going from 2mbit up to 10mbit, paying £2 extra for it is peanuts.
Apparently to get the speed increase there will be a requirement to register on a website to get the uplift. probably to do with equipment
There can't be many CMs that can't handle 10Mb speeds. I'm sure my antique Motorola 4100 can handle it. Are there many older, steam-powered CMs out there? Or, were you not referring to customer equipment?
No I was.
I don't think being physically being able to do a speed is the only reason Virgin are looking to replace modems, as there a quite a few modems that will do 20Mbit that Virgin are swapping out
Mullington
13-03-2009, 21:01
As soon as it goes up £2 on my bill, I want a 10mg service-NO DELAYS! lol
richard1960
13-03-2009, 21:08
As soon as it goes up £2 on my bill, I want a 10mg service-NO DELAYS! lol
Yes LOL:D:D I agree, but seeing as i pay £25 for my 10meg i require extra then someone who is paying less.;)
as long as you got an cable modem you should be good to go
most services are activated right away thay norm say can take up to 20 mins but norm if your looking at the modem you see it reboot as your on the phone to them (unless its auto then you need to just do an speed test or log onto the modem when the bill goes up)
if you got an TV box thats giveing you boradband well you need to get an modem most of them can only do 5mb some 10mb and the TV box crash alot when broadband comes this way
one of my customers got nocked back to 2mb even thought thay was on 10mb but an tech was comming around any way to fit an modem 2-3 days later on any way
garyeuph
14-03-2009, 10:48
So, if it is going up by £2, what difference will that make to the price between M (10MB) and L (10MB) come May 1st? eg, my bill currently consists of (below) - what woul dbe the price difference between upgrade to L and staying on M on 1st May
Telephone Line Rental 15 March - £11.00
Talk Unlimited 15 March - £7.95
Loyalty Pack B B/ Phone/TV A £-13.50
Payg Dial Up 15 March - £0.00
TV Size: L 15 March - £11.50
Broadband Size: M £18.00
Thanks
Garyeuph
Loyalty packs will have their own changes - so you will getting a letter (as will everyone) explanining what is happening for your price
garyeuph
14-03-2009, 18:48
Thanks, so I need to wait for that to see what is the most cost effective thing to do then - I was thinking of upgrading early if there want going to b much difference in price
Loyalty packs will have their own changes - so you will getting a letter (as will everyone) explanining what is happening for your price
Loyalty packs will have their own changes - so you will getting a letter (as will everyone) explanining what is happening for your price
Hi, May has been touted as the start of the upgrade programme, at least from a customer perspective, do you have any idea when the letters will be issued ?
Cheers M
Started going out at the weekend. Everyone should have them by the end of the month
Started going out at the weekend. Everyone should have them by the end of the month
We got a stock upgrade to triple XL letter on Saturday...........
That's not the same thing ;) You will get a letter with a leaflet of all the changes and how much your bill will change by
That's not the same thing ;) You will get a letter with a leaflet of all the changes and how much your bill will change by
Ben, will the letters be specific to the customer this time?
Last price increase letter was generic, saying packages were going up £1 and TV XL (outside of a package) going up £1.50, if I recall correctly.
It didn't state that some 'older' packages were going up £2.
As far as I've been told yes.
However the only standard prices that actually changing are:
BB M going up by £2
XL tv going up by £1
For those on the 3 for £46, Triple XL, XL Plus and VIP the £2 increase comes from the £1 XL tv increase and the removal of the £1 e-billing discount option
E.G. Triple XL was £57 without e-billing discount - that will now go to £58 as XL tv is going up £1
As far as I've been told yes.
However the only standard prices that actually changing are:
BB M going up by £2
XL tv going up by £1
For those on the 3 for £46, Triple XL, XL Plus and VIP the £2 increase comes from the £1 XL tv increase and the removal of the £1 e-billing discount option
E.G. Triple XL was £57 without e-billing discount - that will now go to £58 as XL tv is going up £1
So I can expect my old bundle of TV XL and BB M with ebilling to go up by 1+2+1 = £4??
No it will be £3. Anyone one who signed up to e-billing before the 4th of March keeps the discount
FairyFairy
20-03-2009, 21:58
Will this upgrade mean a new contract term being taken out?
FairyFairy
20-03-2009, 22:22
Cheers Ben ... another drink coming your way :beer:
DrStrange
21-03-2009, 10:29
Hi, Just got the latest email about the 2MB upgrade confirming the £2 charge so I'll definitely be upgrading now that chuzzlemonkey kindly got me a new modem. I've just one question, maybe BenMcr would know. The email says that people still wanting a paper bill will now be charged £1.25 per month from May. Does this mean that people on e-billing (like me) will lose the £1.00 per month discount from May? The email doesn't say anything about this.
As long as you signed up to e-billing before the 3rd of March no you don't
DrStrange
21-03-2009, 10:45
:tu:
General Maximus
21-03-2009, 11:05
i think all modems can handle 10mbit. I had a Terayon TJ210 in the old days when 512k was the only thing around and it handled 10mbit quite nicely when that came about a couple of years ago. It must have been its max though because when i got bumped up to 20mbit it still only did 10mbit which is when i had to get an ambit 250.
i think all modems can handle 10mbit. I had a Terayon TJ210 in the old days when 512k was the only thing around and it handled 10mbit quite nicely when that came about a couple of years ago. It must have been its max though because when i got bumped up to 20mbit it still only did 10mbit which is when i had to get an ambit 250.
Must have been lucky to get 10Mb through it see below.
https://www.cableforum.co.uk/images/local/2009/05/55.jpg
Terayon Terajet TJ210
From approx October 2001 Customers started to receive the Terayon TJ210. It is Docsis only (so will not work reliably if at all, on the parts of the network that use Eurodocsis). The TJ210 was Ethernet and USB and remained in use until April 2002.
Does not support 10 or 20Mbps Tiers of Service
There are also reports that the TJ210 does not work well in the newer 256QAM environment under circusmstances like heavy download.
Information from www.chetnet.co.uk
jingleman
23-03-2009, 16:46
:confused: Can someone just clarify (maybe BenMCr) for me, please?
2Mb M going up to 10Mb, but was originally said something along the lines of would have a lower download restriction (which I'm Ok with), to differentiate between that and the 10Mb L at £20.
However, this 10Mb (old M) is now having its price increased from £18 (excl any retentions deal) to £20 as well, so will there from 01/05/2009 only be one 10Mb service i.e. L at £20 with no differing download limits?
Cheers
No there will still be a distinction between BB M and BB L - because officially BB L still costs £25 before discounts.
The £20 is price is for BB L standalone after discounts and has only been avaliable since 2nd Feb - when BB M was withdrawn
For people with bundle deals e.g. broadband + phone - there will still be a £2/£3 difference between BB M and BB L
e.g
BB M + Phone M will be £23
BB L + Phone M is £25
jingleman
23-03-2009, 18:37
No there will still be a distinction between BB M and BB L - because officially BB L still costs £25 before discounts.
The £20 is price is for BB L standalone after discounts and has only been avaliable since 2nd Feb - when BB M was withdrawn
For people with bundle deals e.g. broadband + phone - there will still be a £2/£3 difference between BB M and BB L
e.g
BB M + Phone M will be £23
BB L + Phone M is £25
Thanks very much for clarifying, Ben.
It is interesting the BB L that BB M people are being upgraded to is not the same BB L that VM had before the "free" upgrade - so to claim to have three packages 10-20-50 or now BBL, BB XL and BB XXL is actually false - they have BB S (not widely available), BBL(M), BBL, BBXL and BBXXL.
MrB
Why is having two different 10Mbit services so odd? ADSL providers - such as BT - have several different 'up to 8Mbit' services.
The reason that they say they have three packages of 10 (BB L)-20-50 is that is all that has been sold since the 2nd of Feburary.
BB M 10Mbit is still 10Mbit.
Why is having two different 10Mbit services so odd? ADSL providers - such as BT - have several different 'up to 8Mbit' services.
The reason that they say they have three packages of 10-20-50 is that is all that has been sold since the 2nd of Feburary.
Because it is odd and again, makes no mention of differentiating in the press information. Indeed, if one were to read the annoucement on the front page of this forum, it states:
Existing 2Mb users should see their speed adjusted automatically to Virgin’s new ‘entry level’ 10Mb package during a rolling programme ...
Neil Berkett, chief executive of Virgin Media said: “Our entry-level broadband product is now twice the speed of comparable services and, with our new 10-20-50 range, we clearly offer the highest quality broadband service in the UK.
No mention of existing 2MB users moving to a different 10MB package. Or are we supposed to play semantics and what Neil actually meant was:
“Our entry-level broadband product is now twice the speed of comparable services and, with our new 10(not to be confused with the 10 entry level package that we are moving our 2MB customers to which is a cut down version)-20-50 range , we clearly offer the highest quality broadband service in the UK.
:rolleyes::D
MrB
Because it is odd and again, makes no mention of differentiating in the press information. Indeed, if one were to read the annoucement on the front page of this forum, it states:
Yes it does - but that isn't what the press release (http://pressoffice.virginmedia.com/phoenix.zhtml?c=205406&p=irol-newsArticle&ID=1259223&highlight=) said:
Virgin Media, the UK’s largest home broadband provider, today announced a major programme to move millions of its current 2Mb customers up to a superfast 10Mb service
The migration of customers from 2Mb to 10Mb is expected to take place from May and represents the largest-scale speed upgrade ever to take place in the UK
It said nothing about it being the same 10Mbit service.
---------- Post added at 00:14 ---------- Previous post was at 00:13 ----------
And considering that 22 days earlier Virgin stopped selling broadband BB M and started selling ONLY 10-20-50, then I think they can be justified saying 'our new range'
It said nothing about it being the same 10Mbit service.
It also said nothing about it not being the same.......seem to recall you saying
2mb was going to 4/5mb.would not be going to 10mb.
Skii;)
I can't wait for the "new entry level" maybe,could be, almost up to "but not as fast as the real" 10mb speed.:D
And considering that 22 days earlier Virgin stopped selling broadband BB M and started selling ONLY 10-20-50, then I think they can be justified saying 'our new range'
There you go, VM pr semantics - Joe Public is supposed to separate entry level from the 10-20-50 in the same sentence ... :D - and the NEW range is the "Can't believe its not the old range" but without a 2MB option ...
Look at the facts:
1) 2MB withdrawn
2) Entry level set at 10MB
3) Entry level 10MB/BB L price set at £20 off bundle/£14
4) Standard Price (if there is such a thing) of 2MB customers put up £2 to £20.
5) 2MB customers upgraded from 2MB to 10MB to the new entry level service "for free" (but this is not the same "entry level" service that is being marketed
Outcome? BB M customers are up to 10MB (nice of VM, but no choice), now paying the same price as "new" customers for "entry level" broadband (they only offer 10-20-50 don't you know) ... but this is an inferior product for the same price.
Did I read somewhere that they had a policy of not treating existing customers differently ... :rolleyes:
MrB
PS - I am not having a go at you BenMCR, but at the marketing and sales practices of VM
PPS - I am not sure how many people were on 2MB but the press release does mention about millions of existing customers now benefiting from this free upgrade - so £ millions of extra revenue for VM per month
Have to agree with every word from MrB.
Same price, different service.
Come on VM, stop trying to obfuscate the issue.
1) 2MB withdrawn
Yup
2) Entry level set at 10MB
Yup
3) Entry level 10MB/BB L price set at £20 off bundle/£14
From the 2nd of Feb - the same day BB M was withdrawn - yes. Before that it was £25 and £16 in a bundle
4) Standard Price (if there is such a thing) of 2MB customers put up £2 to £20.
Yes - which means in a bundle it is £12 - £2/£4 less than BB L in a bundle
5) 2MB customers upgraded from 2MB to 10MB to the new entry level service "for free" (but this is not the same "entry level" service that is being marketed
Press release didn't say free. Also as I've already said - in a bundle BB L costs more than BB M does
Outcome? BB M customers are up to 10MB (nice of VM, but no choice), now paying the same price as "new" customers for "entry level" broadband (they only offer 10-20-50 don't you know) ... but this is an inferior product for the same price.
It is only the same price if you don't have any other services - otherwise it is £2 cheaper
PPS - I am not sure how many people were on 2MB but the press release does mention about millions of existing customers now benefiting from this free upgrade - so £ millions of extra revenue for VM per month
And it is quite possible that they could have done the £2 increase and then not had the speed change - then it would have been posts along the lines of - 'Virgin have increased my price but given me nothing for it' etc
---------- Post added at 09:01 ---------- Previous post was at 08:59 ----------
Or if they hadn't increased the price, but had increased the speed - lots of BB L customers complaining.
Honestly, I don't think there is any way Virgin could have done this would annoying some people
Gemini43
30-03-2009, 18:58
When I telephoned Customer Services about this upgrade, I asked if there would be a requirement to register for it and the answer was that it would be done automatically. I certainly hope I'm not going to be charged for something I am going to have to wait ages for! :erm:
There is a requirement to register to get an early upgrade. Anyone who doesn't register will get it later on in the year automatically
Gemini43
30-03-2009, 19:11
There is a requirement to register to get an early upgrade. Anyone who doesn't register will get it later on in the year automatically
Whereabouts do I register then? Or can I phone customer services to get it? Only I don't want to suddenly find myself on a higher-priced package! Also, my modem just says on it: CE Model E08C007 - ntl 250. I've had this for about three years. Will it take the higher speed, or will it need changing?
Registration site isn't live yet. I or someone else will post it as soon as it does
Your modem will be fine
Gemini43
31-03-2009, 16:50
Thanks for that info then Ben. Although I suppose the info will also be available in the letter that comes?
There is a requirement to register to get an early upgrade. Anyone who doesn't register will get it later on in the year automatically
Is there any chance that VM will take the opportunity to tie anyone who registers into a new 12 month contract?
No - it will be not a new contract
gk141054
01-04-2009, 12:55
Just given my 30 days notice to leave VM... £20 for 2meg BB is a joke.
Oh well, nice while it lasted.
Of course it will actually be £20 for 10Mbit
I seem to have been bumped up to 10Mb already, quite chuffed.
Currently I have the following
Telephone Line Rental £11.00
Talk Unlimited £7.95
Phone & BB Saving £-8.00
Phone And B B Additional £-4.50
Broadband Size: M £18.00
That's £24.25, been paying this for about a year now.
Price for broadband will be going up so that's £26.45 for the phoneline with Talk Unlimited 24 (now XL?) and M Broadband - 2Mb (now 10).
Could I be doing better? Tried asking for a wireless router the other day but she could only offer me a tenner off so I could have it for £30.
The £4.50 Additional Saving is a 12 month discount only - so will be disappearing soon.
So once the offer ends it will actually be going to the £30.95 (£23 for BB M and Phone + £7.95 for TU) + £1.25 for paper bills
Thanks for that, will the discount be available if I called customer services to re-apply for it or has it finished?
Vlad_Dracul
04-04-2009, 03:39
I am quite happily paying £7 pm for my 2mb link and i really dont want 10mb because i simply dont need it. I shall have to ring and cancel/re=apply discount. I only have BB from VM and am quite happy with my existing arrangement so why are they forcing me to upgrade just to swell their coffers?
No,,they have a bit of wire coming to my house. They can either make £7 pm from it or nothing.
Their choice.
Gemini43
04-04-2009, 11:39
Why are you only paying £7 for 2MB? This is typical of Virgin - different prices for different customers for some reason! The price is £18 for 2MB, unless you have a bundled deal. At the moment, I am paying £31 for M Broadband, L TV and Talk Weekends phone, which includes the line rental. It says on the Website £30 for these three, but for some reason existing customers got put up to £31. What price loyalty eh? I've been a customer of NTL/Virgin since 2000. (Unless of course, you're not including the Telephone line rental in your calculations?)
At the moment, I am paying £31 for M Broadband, L TV and Talk Weekends phone, which includes the line rental. It says on the Website £30 for these three, but for some reason existing customers got put up to £31.
The £30 price was if you had e-billing - and was advertised as such online because anyone ordering online automatically got signed up for e-billing (in theory).
On paper bills it was £31 for all customers.
In the price change letters sent out last year it did explain that to avoid the extra £1 to swap onto e-billing
Ignitionnet
04-04-2009, 12:13
No,,they have a bit of wire coming to my house. They can either make £7 pm from it or nothing.
Their choice.
I suspect it'll be to tell you to take more services along with paying more or push off - if what Ben says is true discounts like that don't exist anymore ;)
Gemini43
04-04-2009, 17:13
Is that why the 'Cable Hell' Forum was closed down? Because so many people were going on there bragging about what deals they had arranged for themselves by threatening to leave Virgin, I mean. Apparently they'd phone and get through to 'Retentions' (whatever that is, because I could never find out what it was through the Virgin Customer Services I phoned through to) and threaten to leave and then be offered huge discounts, or free extra services to stay! It made an awful lot of people resentful because they felt they were idiots paying the full price for their services when others were getting a whole lot more for so much less! I have always felt that a legimate company should have one price tariff and stick to it - for ALL their customers!
Raistlin
04-04-2009, 17:15
FYI: Cable Hell != 'Closed Down'
Is that why the 'Cable Hell' Forum was closed down? Because so many people were going on there bragging about what deals they had arranged for themselves by threatening to leave Virgin, I mean. Apparently they'd phone and get through to 'Retentions' (whatever that is, because I could never find out what it was through the Virgin Customer Services I phoned through to) and threaten to leave and then be offered huge discounts, or free extra services to stay! It made an awful lot of people resentful because they felt they were idiots paying the full price for their services when others were getting a whole lot more for so much less! I have always felt that a legimate company should have one price tariff and stick to it - for ALL their customers!
it aint closed down
Is that why the 'Cable Hell' Forum was closed down? Because so many people were going on there bragging about what deals they had arranged for themselves by threatening to leave Virgin, I mean. Apparently they'd phone and get through to 'Retentions' (whatever that is, because I could never find out what it was through the Virgin Customer Services I phoned through to) and threaten to leave and then be offered huge discounts, or free extra services to stay! It made an awful lot of people resentful because they felt they were idiots paying the full price for their services when others were getting a whole lot more for so much less! I have always felt that a legimate company should have one price tariff and stick to it - for ALL their customers!
Cablehell has not closed down so why not take look at the site instead of posting remarks about a forum you obviously know nothing abouthttp://smileyshut.com/smileys/new/Confused/confused-8.gif (http://smileyshut.com)
Click here to go to the site http://cablehell.co.uk/forums/index.php
Gemini43
04-04-2009, 18:19
Sorry Folks - my mistake. :shrug: Just checked and it's now up and running again! It's just that I joined up here because Cable Hell seemed to be gone! 'Closed For Maintenance' is what it has been saying for ages. Frankly though, they did me a favour as I have found this site is far superior for sensible advice! :D
Sorry Folks - my mistake. :shrug: Just checked and it's now up and running again! It's just that I joined up here because Cable Hell seemed to be gone! 'Closed For Maintenance' is what it has been saying for ages. Frankly though, they did me a favour as I have found this site is far superior for sensible advice! :D
I frequent both sites as you see different questions being asked or even sometimes the same question being asked on another forum even after they have received the correct answer because they do not like that answer.
Gemini43
04-04-2009, 19:56
Well, I can only say that this site seems a lot more coherent - and that's putting it mildly!
hi all ive just rang customer services and they told me that i will have to wait till october... or if i want to pay i can have it on in ten minuts i said how much .. he said £7 a month extra :( the thing is is ive been with em for about 6 years + and paying the same as new custermers but i not gettin the same service very bad ... not happy ;) lol
just my penys worth.
Well that is not true
There will a registration site launched soon that will allow an upgrade before October
Well that is not true
There will a launched soon that will allow an upgrade before October
what they like think they just tryin to get more ££££ out of me lol ill ring em back tom and ask em again ;) ill keep me eye on ere .. for the registration site...
regards taztaz
Vlad_Dracul
05-04-2009, 19:58
I suspect it'll be to tell you to take more services along with paying more or push off - if what Ben says is true discounts like that don't exist anymore ;)
Well i applied that discount only a few months ago and i can fully understand why some people feel miffed.
I was miffed to so i didnt get miffed,i got even.
I was sick of hearing these ,new customers only deals etc .
I dont have any control over the phone line coming to where i live so it isnt possible to do a phone/BB deal with me.
I dont need 10mb, I'm happy with my 2mb and i have paid £7 for the past 3 months or so.
I could get the phone owner to add o2 BB for £7 per month for upto 8mb adsl so if VM insist on putting my price up,thats what I'll have to do and VMs bit of wire will be redundant for who knows how long? Could easily be decades...all those lost £7.
That,in the end is what the big national struggle is all about between VM and POTS. Whos bit of wire do you use?
How much is BB size M and phone now anyway and what will it be going up to?? TA
Gemini43
06-04-2009, 10:44
The breakdown of my bill says £18 for Med Broadband, but of course, mine is part of a bundled deal, so I don't pay that for it. Mind you, I can't believe it is really £18 just for 2mb - that's the old price and you can get far better deals elsewhere if you just want BB on its own.
that's the old price and you can get far better deals elsewhere if you just want BB on its own.
And of course if you go anywhere else for fixed BBI you have to then pay for line rental as well
Ignitionnet
06-04-2009, 12:34
I could get the phone owner to add o2 BB for £7 per month for upto 8mb adsl so if VM insist on putting my price up,thats what I'll have to do and VMs bit of wire will be redundant for who knows how long? Could easily be decades...all those lost £7.
You assume that it costs nothing to supply your service though. It might be a lost 7 quid a month but if it works out that it costs Virgin 7.01 to supply the service why would they care? It's not like it costs them anything to have that cable sitting there idle or not, quite the opposite if the cabinet's full and they can't connect a triple play customer they'll be delighted to be rid of your 7GBP/month.
So Ben, is it possible to offer stand alone M service for 7GBP/month now or is that simply not possible? You've mentioned that codes, etc, have changed and random retention people don't have the power to arbitrarily invent discounts.
As far as new customer deals go it should be noted that there is no 7GBP/month stand-alone HSI pricing nor was there even to new customers.
Vlad_Dracul
06-04-2009, 13:12
">You assume that it costs nothing to supply your service though. It might be a lost 7 quid a month but if it works out that it costs Virgin 7.01 to supply the service why would they care? It's not like it costs them anything to have that cable sitting there idle or not, quite the opposite if the cabinet's full and they can't connect a triple play customer they'll be delighted to be rid of your 7GBP/month.
So Ben, is it possible to offer stand alone M service for 7GBP/month now or is that simply not possible? You've mentioned that codes, etc, have changed and random retention people don't have the power to arbitrarily invent discounts.
As far as new customer deals go it should be noted that there is no 7GBP/month stand-alone HSI pricing nor was there even to new customers.
Yes that is an interesting point. Can they do £7pm standalone 2mb BB and still make a profit? We may never know.
I know, perhaps they should start a VM asset abandonment policy.
It works like this...
VM identify cabs where they have a lack of capacity. Customers such as myself relinquish their bit of wire for a one off fee. VM then assigns my bit of wire to another customer who signs up for larger packages. Everyones happy..
But wait...I'm not sure how they could have customers waiting. Take for example my area. Surely when then installed the ducting/cable,they will have allowed capacity in cabs for all customers to whom they ran a duct? Do they run emplty ducts and pull cable when a customer signs up or did they install all the infrastructure including cable to each premises in the hope that they'd sign up?
In fact on checking, I actually pay less than £7.00,,see screengrab below....
http://i3.photobucket.com/albums/y82/eranu/Capture.jpg
http://www.cableforum.co.uk/board/%5BIMG%5Dhttp://i3.photobucket.com/albums/y82/eranu/Capture.jpg%5B/IMG%5D
I would be more interested to see the bill breakdown. Would explain how they have got it to £7
Vlad_Dracul
06-04-2009, 14:37
I would be more interested to see the bill breakdown. Would explain how they have got it to £7
I really dont have a clue..and as i say,its actually less than £7 !! Thats for M sized BB only. The above screengrab is genuine.
chickendippers
06-04-2009, 14:51
Click the "paper bill" link to get the itemised bill.
I really dont have a clue..and as i say,its actually less than £7 !! Thats for M sized BB only. The above screengrab is genuine.
...then that really makes us think that you're making it all up!
Vlad_Dracul
06-04-2009, 19:10
...then that really makes us think that you're making it all up!
No really,I'm not. I have posted my ebill screen and i can assure you that that is what they are charging me for 2mb M BB only.
I guess its a case of,dont ask,dont get.
Ignitionnet
06-04-2009, 19:14
But wait...I'm not sure how they could have customers waiting. Take for example my area. Surely when then installed the ducting/cable,they will have allowed capacity in cabs for all customers to whom they ran a duct? Do they run emplty ducts and pull cable when a customer signs up or did they install all the infrastructure including cable to each premises in the hope that they'd sign up?
There will not be enough capacity in the cabinets, the ducts started off empty and were pulled when customers were signed up.
You can probably still find cabinets that have a load of splitters inside them where more customers than expected signed up and they took the business and split cables.
No really,I'm not. I have posted my ebill screen and i can assure you that that is what they are charging me for 2mb M BB only.
I guess its a case of,dont ask,dont get.
...but you haven't posted your Advance Charges information from ebilling which would explain to us how you have achieved this 'supposed' price.
Post that and we will believe you.
Gemini43
07-04-2009, 11:28
When the Line Rental is included though it brings it up doesn't it? I mean to around the £18 mark? :confused:
When the Line Rental is included though it brings it up doesn't it? I mean to around the £18 mark? :confused:
This guy is suggesting that he pays £7 for standalone BB M, no other service.
Gemini43
07-04-2009, 18:43
How does he get it then? If you haven't got cable, you have to have a phone line! To get cable, you have to get a VM phone line!
sparky621
07-04-2009, 18:59
No you don't, you CAN have BB stand alone as I have. But the usual price is £18/Month. If he is getting it for less than half price then I would like to know how. I'm sure if I called the fabled "retentions" and said "you give me the service for less than half price or I'll go else where" the answer I'll get is "Bye Bye then"!
Gemini43
08-04-2009, 12:08
Well, you're right there - I tried complaining once and said I was considering moving elsewhere, and nobody offered me anything better!
Vlad_Dracul
10-04-2009, 07:58
This guy is suggesting that he pays £7 for standalone BB M, no other service.
I can assure you ernie that there is no "suggestion" in it ! .
I have posted my ebill and when i have some time, i shall post further evidence to satisfy the doubters. I have no axe to grind or no reason to deceive. I have actually put VM on 30 days notice as I am moving.
Fact is,VMs billing policies are in turmoil and its a case of who dares wins. I dont have a phone line with them or TV. I simply told them i wasnt prepared to pay £18pm for 2mb and I'm certainly not prepared to pay £20 for 1oMb when i simply dont need 10mb.
I;m not actually sure that VM have a clue what their customers want. Instead they force them to have that which is most profitable for themselves.
I can assure you ernie that there is no "suggestion" in it ! .
I have posted my ebill and when i have some time, i shall post further evidence to satisfy the doubters. I have no axe to grind or no reason to deceive. I have actually put VM on 30 days notice as I am moving.
Fact is,VMs billing policies are in turmoil and its a case of who dares wins. I dont have a phone line with them or TV. I simply told them i wasnt prepared to pay £18pm for 2mb and I'm certainly not prepared to pay £20 for 1oMb when i simply dont need 10mb.
I;m not actually sure that VM have a clue what their customers want. Instead they force them to have that which is most profitable for themselves.
I am really sorry to doubt you but .......
....You have singularly failed to post the Advance Charges section of your ebill which would let everyone see the discount structure which confirms your claimed £7 BB M charge.
All you showed us was the fact that you paid a small amount at one time.
It is EASY to log onto ebilling and get to the Advance Charges section and show us the detail.
Vlad_Dracul
13-04-2009, 21:52
I am really sorry to doubt you but .......
....You have singularly failed to post the Advance Charges section of your ebill which would let everyone see the discount structure which confirms your claimed £7 BB M charge.
All you showed us was the fact that you paid a small amount at one time.
It is EASY to log onto ebilling and get to the Advance Charges section and show us the detail.
OK I will do,, heres a recent one..
http://i3.photobucket.com/albums/y82/eranu/capture1.jpg
And heres a snip of my bank statement...
http://i3.photobucket.com/albums/y82/eranu/dd.jpg
Still not showing the Advance Charges - you know the bit UNDER the Refunds and Adjustments
In your case - where it will say BB M £11
It seems that someone in Customer Relations has given you two discounts which reduce the price to £5.87 - but both will last a maximum of 12 months
After that you are not going to get either back again
Vlad_Dracul
13-04-2009, 22:45
Still not showing the Advance Charges - you know the bit UNDER the Refunds and Adjustments
In your case - where it will say BB M £11
It seems that someone in Customer Relations has given you two discounts which reduce the price to £5.87 - but both will last a maximum of 12 months
After that you are not going to get either back again
I wont be here in 12 months. I've already given 30 days notice.
My purpose in posting is not to wind up people who pay £18. I didnt really have a purpose. But people kept challenging me and almost calling me a liar and so now the evidence is there.
I hope this proves satisfactory for those who wanted proof. I'm not sure what else I can add and it is no longer of any consequence as I soon won't be a VM customer?
Why?
Because I think VMs 2mb for £18 package is very poor value. I think its actually worth about £8 pm.
But leaving that aside,they are insisting on forcing people to have 10mb and pay £20 when many dont want to or need it.
As i have said,they are forcing people to have products which they dont want and the only reason why they are doing it is to boost profit under the guise of providing a premium service.
Still not showing the Advance Charges - you know the bit UNDER the Refunds and Adjustments
In your case - where it will say BB M £11
It seems that someone in Customer Relations has given you two discounts which reduce the price to £5.87 - but both will last a maximum of 12 months
After that you are not going to get either back again
I wont be here in 12 months. I've already given 30 days notice.
My purpose in posting is not to wind up people who pay £18. I didnt really have a purpose. But people kept challenging me and almost calling me a liar and so now the evidence is there.
I hope this proves satisfactory for those who wanted proof. I'm not sure what else I can add and it is no longer of any consequence as I soon won't be a VM customer?
Why?
Because I think VMs 2mb for £18 package is very poor value. I think its actually worth about £8 pm.
But leaving that aside,they are insisting on forcing people to have 10mb and pay £20 when many dont want to or need it.
As i have said,they are forcing people to have products which they dont want and the only reason why they are doing it is to boost profit under the guise of providing a premium service.
I really don't understand. BB for under £6. You're disaffected because you can't continue to be given that price. Why can't you just see what a good deal you have had?
You cannot get BB elsewhere without paying for a landline. Virgin Media are the only supplier that can do BB without a landline.
You, as Ben has said, have still not shown you Advance Charges but Ben has sussed that someone has given you what you should never have been given - multiple discounts, and you're still not happy.
Good luck in finding BB for £6 when you start off from a position of paying £11 for a landline from someone. I hope you are also right on top of a BT exchange as well.
Ignitionnet
14-04-2009, 10:10
Good luck in finding BB for £6 when you start off from a position of paying £11 for a landline from someone. I hope you are also right on top of a BT exchange as well.
Quick note - 2Mbit over DSL has a pretty long range, you would only be on top of the BT exchange if you were 3,500 metres or more in length ;)
As far as the cheapy product goes I think mercifully customer relations can't randomly knock a fiver off an 11GBP a month bill anymore, but I do wonder where Vlad will be getting a service that fits his 8GBP/month budget from without bundling with TV / telephone.
For comparison with VM's costs check: http://www.upc.nl/internet/
A lot of broadband services in the UK are too cheap compared to what it costs to provide them. Virgin isn't really one of them being a cable company and BBI is their cash cow, but even they can't sustain super-cheap services, and the UK market's dive for cheap as possible service with low margins is to blame for the poor quality of VM's service - they charge these prices because they can, they offer the quality of service they do when they can, note that UPC's cheapest 2 services are 2M/512k and 4M/1M.
Vlad_Dracul
14-04-2009, 17:49
Ernie & Broadbandings,,, I shall just explain further.
As you both suggest,getting my BB for a fiver does seem a little bit weird and I too thought it was weird. Its been like that for a while now and believe me, I'm fine with it. But my reason for terminating VM is that I know,in the very near future,they will review it/spot it and then they will begin billing me £20 for 10mb.
So I'm just ending my agreement now and moving on whilst the going is good.
My OH insists on keeping a LL in the house and she is switching to O2 BB on it tested rate suggested is max 7mb for £7.50 pm.
I'd really like for VM to continue with the service but they would force us to have 10Mb for £20 and that doesnt fit well for us.
If VM have got any sense, they should market their 2mb product at a slightly more competetive rate.
I expect them to cover their costs and make a bit of profit so I dont expect to get it for nothing.
I suspect there will be others moving on for similar reasons.
My posting of evidence was more becuase I was being challenged and so I felt compelled to provide proof. As someone said though,it cant last forever and sooner or later,they'll up my charges.
I think VM really need to sort out their packages and charges once and for all, give customers what they want at a commercially fair rate and pull the plug on all these back door retentions deals. They wont beucase the drive to retain customers and market share over rides loyalty or any other similar sentiment.
Incidentally..and a comment which is pertinent to another thread about theft of cable services...I have had two conversations with VM in which i asked the same question.. Do you want your modem back?
Answer 1 Yes we will send a jiffy bag
Answer 2 No we only collect set top boxes
No wonder there are so many hooky CMs on Ebay..
My ADSL will be active on 20th April. I of course would not dream of releasing my CM to the market. If a jiffy bag comes,it will get posted back. If it doesnt, I may post it back to them. Mind you,with their own engineers selling stolen services and equipment,why should I bother?
smallclone
17-04-2009, 10:14
okay, I'm a tad confused too. Currently I get charged the following:
Description Date/period Amount
Line Rental 24 March - 23 April £11.00
Phone, TV & BB Bundle Saving 24 March - 23 April £-9.50
Talk Weekends 24 March - 23 April £0.00
Free Voicemail 24 March - 23 April £0.00
TV Size: X L 24 March - 23 April £22.00
Filmfour,At Races,Sports1,Sports2 24 March - 23 April £19.00
Broadband Size: L 24 March - 23 April £25.00
I have 10MB broadband. So shoudl I be paying less for it now?
Thanks
smallclone
17-04-2009, 10:29
That looks ok.
Ok cheers.
sparky621
17-04-2009, 13:23
There still seems to be some missunderstanding about the price increase. As I understand it we are NOT paying for the speed increase but the price for BB M is just increasing. The fact that VM has chosen to move from 2 to 10Mb at roughly the same time is just coincidence. So please stop complaining about getting 10Mb for free. My council tax, gas/electricity and telephone bills have all gone up as they all tend to on a yearly basis. VM is no different!
smallclone
17-04-2009, 14:00
Thing is, I took advcantage of the free Xmas 10MB offer. Then in January - I kept it on 10MB instead of cancelling it and going back to 2MB and therefore pay more now.
If I had left it as 2MB, would I be paying less for 10MB now?
sparky621
17-04-2009, 14:19
The upgraded M product although 10Mb has much stricter STM and is a lesser product. As 2 Mb is fine for me 10Mb will be a bonus:)
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