bikeman
06-03-2009, 14:51
Hi, as a virgin media BB user who is also a website developer I need to frequently access web servers across the world via ftp or http. Frequently I experience network problems and can't connect to a remote server which I know is working (I check with the far end and also via my 2nd locations BT ADSL line). Often I will do a tracert and can see that it's fine across VMs network and then times out at some distant carrier.
Now I know this is not VMs direct problem but as an end user I cant exactly call up some foreign carrier and point out an issue on their network. So I call VM and report the problem via them.
As an ex telecoms engineer I know that they should then raise the service problem with their next interconnecting carrier and get it resolved or reroute their trafffic via another - at least that's what we used to do with voice traffic problems.
Only thing is when I report these problems VM dont give me a fault ref becuase it's not their 'fault' so when a week later I am tearing my hair out because it's not resolved I cant even follow up the problem.
How should internet backbone issues be progressed? It sometimes seems like a free for all with no attempt at any sort of inter-carrier problem resolution.
Now I know this is not VMs direct problem but as an end user I cant exactly call up some foreign carrier and point out an issue on their network. So I call VM and report the problem via them.
As an ex telecoms engineer I know that they should then raise the service problem with their next interconnecting carrier and get it resolved or reroute their trafffic via another - at least that's what we used to do with voice traffic problems.
Only thing is when I report these problems VM dont give me a fault ref becuase it's not their 'fault' so when a week later I am tearing my hair out because it's not resolved I cant even follow up the problem.
How should internet backbone issues be progressed? It sometimes seems like a free for all with no attempt at any sort of inter-carrier problem resolution.